Senior Housing Officer

3 weeks ago

Balham, United Kingdom Certitude Full time

Job Summary

An exciting opportunity to join Certitude as a Senior Housing Officer as we continue to grow as a Social Care provider in London.

**Salary**: £36,000 per annum

**Hours**: 37.5 hours

**Job Type**: Permanent

**Location**: Balham (currently working from home)

**Benefits**:
A stimulating work environment full of opportunities to learn and develop
25 days annual leave, pension scheme and 24-hour Employee Assistance
Paid Enhanced DBS
Eye care vouchers
Travel season ticket loan & Cycle to work Scheme (eligible after 1 years’ service)
Perkbox

About the role

The role of a Senior Housing Officer is to execute and deliver a high-quality housing management support across Certitude, which includes over 160 locations in multiple boroughs and to work closely with the Housing Services Manager to support the wider team by developing and coaching on procedures that will guide the team and House Managers. Duties will include:
Ensure that a high-quality property and tenancy management service is delivered across all locations and supporting the Managers in executing housing management functions in line with management agreements and service level agreements.
Put in place service contracts for new services and monitor ongoing performance, providing quarterly reports to senior managers.
Be the first point of contact to guide and advise Housing Officers on more complex housing management issues. Directly manage the Housing Support Administrative Assistant.
Be directly responsible for managing a small patch of properties which will include rent, ASB, council tax, repair escalations, ad-hoc/quarterly scheme inspections, lettings, pyramid database functions in their respective patch.

About you

To be a Senior Housing Officer at Certitude, the following are essential:
Experience of delivering a high-quality housing management support in the Housing Sector and implementing new housing initiatives
Housing rental income and arrears control processes, rent collection databases/systems, dealing with HB/DWP/UC office on rent issues and court procedures
Good all-round knowledge of tenancy management, management agreement and Service Level Agreement and leading on them
Knowledge of current housing law and housing benefit welfare reforms

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

Housing, Housing Management, Social Housing, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development,, Vulnerable People, Not for Profit, NFP

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