Directory of Service Clerk

3 months ago


Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

With demand on our services at an all time high the role our department provides has never been more critical.

We are looking to recruit a new team member within the Directory of Services (DoS) / Clinic Templates Team at Salford Royal.

When joining our team you will start with training on site at Salford Royal which usually takes between 4-8 weeks. Once fully trained you have the option to work remotely, be office based or work a hybrid of office and remote working.

As a DoS / Templates Clerk your main duties will cover;
- Triaging work requests to ensure the correct information has been provided
- Creating, updating or deleting clinic templates in our systems
- Rebooking patient appointments following clinic changes
- Updating the content of patient letters
- Updating service information on the e-referral system

To do this we need you to;
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (including Teams)
- Strive to give our patients an excellent customer service
- Be enthusiastic, resilient, confident, and committed

We will give you;
- The chance to make a difference to people in our local communities
- A supportive and helpful environment to work in
- A mix of both office and home-working
- Career development opportunities

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.



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