Claims Customer Service/response Advisor

3 weeks ago

Wakefield, United Kingdom Minster Law Full time

**This is a fantastic opportunity to join a top 100 law firm based in Wakefield. We are looking to hire Customer Service and Response Advisors to work within our Claims Department**

**About us**

Minster Law Solicitors is wholly owned by BHL UK Ltd, a UK subsidiary of BHL, a highly successful, cash generative and profitable international Insurance Services Group. Established in 2006, Minster Law is one of the UK’s leading personal injury claims providers to the motor insurance market. As well as personal injury, we also offer advice to clients in relation to employment, consumer and property disputes.

**The Role**

You will be responsible for all client contacts on inbound and outbound calls within claims services. These roles are inclusive of providing our clients advice, information and client support through the entire portal claims process and will involve liaison with several third parties and associated suppliers.

The main element of the role is to deliver robust quality claims handling, with a key focus on customer outcomes for Minster Law clients. From this role there is a key development opportunity to progress in to the Claims team.

We are currently recruiting for multiple roles and various shift patterns are available between the hours of Monday - Saturday, 08:00 - 21:00.

**Person Specification**

You will have experience in previous roles, including a passion for and competence with telephony customer service. You will thrive on achieving objectives in a fast-paced environment whilst maintaining high standards of work, quality and client care.

You should have a good knowledge of Excel and Word. Good attention to detail and organisational skills are a must, and a customer centric approach.

Experience of working in an RTA MOJ Portal claims environment would be an advantage but is not essential.

**Our values**

When you join the team here at Minster, you will be joining an Investor’s in People Platinum accredited organisation, which demonstrates our commitment to high performance through great people and a strong company culture that focuses on trust, respect, openness and inclusion. Our values are ‘stand together’, ‘be courageous’ and ‘find a way’ and this embodies everything we do.

**How we work**

We encourage and support agile working to allow our colleagues to get the best out of their day. As long as we continue to ensure that our customers, partners, business and colleagues needs are met, we believe colleagues can work where they feel will be most productive - at home, in the office or other suitable venue. By allowing our colleagues the ability to work in an agile environment, we believe this encourages and creates a more fluid approach to how we work, to stimulate productivity, creativity and engagement.

**Our Benefits**

We also offer great benefits at Minster so we can reward our colleagues for the great work they do and to say thank you. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship and great social events.

**Giving Back (CSR)**

Being able to support our local communities is important to us and is a key part of who we are. We have a strong Corporate Social Responsibility agenda and a host of activities to support this. This includes working with charities and groups that help to improve the lives in our local communities. This commitment to improving and supporting our local communities is embedded into our working lives so much that we actively encourage our colleagues to spend one day a year volunteering by giving them a day off.

**Salary**

£19,838- £21,000 per annum.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £19,838.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have Customer Service Experience?

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

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