Customer Response Advisor

3 weeks ago

Wakefield, United Kingdom Minster Law Full time

_**This is a fantastic opportunity to join a top 100 law firm based in Wakefield. We are looking to hire Customer Response & Customer Service Advisors to join our Volume Claims Team**_

**About us**

Minster Law Solicitors is wholly owned by BHL UK Ltd, a UK subsidiary of BHL, a highly successful, cash generative and profitable international Insurance Services Group. Established in 2006, Minster Law is one of the UK’s leading personal injury claims providers to the motor insurance market. As well as personal injury, we also offer advice to clients in relation to employment, consumer and property disputes.

**Our values**

When you join the team here at Minster, you will be joining an Investor’s in People Platinum accredited organisation, which demonstrates our commitment to high performance through great people and a strong company culture that focuses on trust, respect, openness and inclusion. Our values are ‘stand together’, ‘be courageous’ and ‘find a way’ and this embodies everything we do.

**How we work**

We encourage and support agile working to allow our colleagues to get the best out of their day. As long as we continue to ensure that our customers, partners, business and colleagues needs are met, we believe colleagues can work where they feel will be most productive - at home, in the office or other suitable venue. By allowing our colleagues the ability to work in an agile environment, we believe this encourages and creates a more fluid approach to how we work, to stimulate productivity, creativity and engagement.

**Our Benefits**

We also offer great benefits at Minster so we can reward our colleagues for the great work they do and to say thank you. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship and great social events.

**Giving Back (CSR)**

Being able to support our local communities is important to us and is a key part of who we are. We have a strong Corporate Social Responsibility agenda and a host of activities to support this. This includes working with charities and groups that help to improve the lives in our local communities. This commitment to improving and supporting our local communities is embedded into our working lives so much that we actively encourage our colleagues to spend one day a year volunteering by giving them a day off.

**The Role**

You will be responsible for all client contacts on inbound and outbound calls within claims services. This role is inclusive of providing our clients advice, information and client support through the entire portal claims process and will involve liaison with several third parties and associated suppliers.

We are currently recruiting for multiple roles and various shift patterns are available between the hours of Monday - Saturday, 08:00 - 21:00.

Unless working the late shift, you will be expected to work 1 in 4 Saturdays ( 09.00 - 17:00 or a 10.00 - 18.00) with a day off during the week.

**Person Specification**

You will have experience of working in a fast paced, customer focused and target driven environment. You will have the ability to remain objective when dealing with individuals and demonstrate empathy.

**Salary**

£19,500 - £21,000

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have customer service experience?
- Are you able to attend an assessment centre at our offices in Wakefield on Tuesday 10th January 2023?

Work Location: One location

Expected start date: 23/01/2023

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