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Quality Assurance Supervisor- North East

4 months ago

Coalville, United Kingdom Barratt Developments Plc Full time

**What you'll be doing?**:
Our Bedroom Furnishings division, BD Living provide furnishing solutions that will fit in with our customers’ homes perfectly. This team supply’s and fits storage and bedroom furniture, from cutting edge styles to contemporary classics.

To ensure the quality and service level expectations are delivered through building great relationships with divisional stakeholders. To be the key link between the BD Living Office and the field team.

Reporting to the Development Manager you will be responsible for:

- To fully manage the fitting team in a professional manner ensuring our performance and customer service levels are met
- To manage fitter capability and conduct within the role
- Ensure that fitters act in accordance with Group Health and Safety standards at all times. On-going training of Bedroom Fitters and Drivers
- Personal work schedule planning and progress reporting on a weekly basis.
- To be responsible for visits and inspections to properties following on from notification of items requiring attention, and random inspections of both operatives and sub-contractor’s works
- Promote, build and maintain good working relationships with Divisions, Customer Care and Site Managers, and any other stakeholders
- Face to face customer support
- Represent, drive and promote the BD Living values effectively being a Brand Ambassador
- Inspect and diagnose defects (and liaise with any other departments where necessary to ensure that the most efficient and robust solutions are sought and implemented)
- Carry out feedback calls regularly to all sites to gauge and ensure satisfaction levels (no less than monthly)
- Attend divisional sub-contractor meetings
- Recruitment duties as requiredFurther ad hoc duties as may be required to maintain the highest level of customer satisfaction

**What you'll need?**:
To be successful in the role, we are looking for someone who is:

- Customer Focused
- Exceptional Communication SkillsProven Track Record in a Similar Role
- Lateral/Innovative Thinker, problem-solver
- Driven, Organised and Self-motivated with Good Time Management Skills
- Thrives Under Pressure in a Fast Paced Busy Environment

**Our Company and Benefits**:
We’ve been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Developments PLC and specifically for this role we offer:

- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Insurance - Single Cover
- Annual Medical Health Assessment
- 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies