Facilities Assistant

3 weeks ago

London, United Kingdom Mitie Full time

**Job ref: 25202**

**Pay rate: from £32,000 per annum**

**Hours: 42 hours per week**

**Facilities Assistant - London**

**_ (Customer Experience Co-ordinator / Customer Service Co-ordinator)_**
- Based in London and reporting to the WPS Senior Co-ordinator you will be responsible for enhancing the excellent standards of operational facilities delivery at Salesforce Tower. This will include; meeting rooms, events, maintenance requests, signs for all teams and anything else covered by the client WPS team._

**Site Responsibilities**
- All meeting room and event setups, daily checks to ensure that rooms are in pristine condition and fully functional ready for our internal and external customers to use.
- Ownership of relationships with commonly used internal and external vendors
- Managing time to respond to business needs (working flexibly around important events/busy periods).
- Effective use of electronic system for logging and tracking all requests
- Responsible for ensuring high quality presentation of all internal building areas. Ensuring safe and secure environment.
- Be the **key point** of contact for all building users, particularly EA's, Focal Point contacts and other significant personnel resolving any questions, queries or issues, liaising with engineering team and WPS senior coordinator as required for escalation, feedback and support.
- To be professionally presented and visible at all times, positively and proactively driving customer satisfaction and experience
- The post holder will be expected to lead the customer service interaction across their respective floors
- Support and maintain local site operating procedures
- Continually seek out opportunities for driving innovation and efficiency across the building to improve customer experience.

**Main Duties**
- The post holder will take complete ownership for the experience encountered by Salesforce building users (visitors, contractors and employees). Ensuring that all elements on their journey including the physical environment are to a high standard.
- Ensure the building is presented to the highest standard by carrying out daily audits, reporting any defects and ensuring that appropriate service lines resolve these. Any issues identified should be highlighted to WPS senior coordinator and the relevant team for resolution. The post holder will be expected to work with the service partners to ensure prompt resolution of the issues.
- Actively establishing relationships by creating building community groups to ensure client engagement at all levels.
- Drive a personal working style that supports the effective delivery of service in a multi-supplier service team. Adopts and promotes the ONE Team approach, ensuring all service delivery teams provide high levels of service.
- Supporting safe working practices to ensure the safety of building occupants and visitors
- Monitor open job task report and liaise with the relevant teams as required to ensure that all jobs are completed within SLA. Escalate accordingly to WPS senior coordinator
- To comply with the uniform and personal presentation policy. Name badges to be visible at all times
- To be flexible in approach to work requirements in order to maintain the standards required as an employee

**Key Relationships**
- Client side, you will work very closely with the WPS Associate Manager and Senior Workplace Services Co-ordinators in London, as well as the wider WPS EMEA team across other locations
- Maintain strong relationship with WPS Senior Coordinator and the entire Mitie Client Services staff at Salesforce Tower in London
- Act as main point of contact and enhance relationship between Salesforce and Building Managements operational teams; maintenance, loading bay, security, post room, lobby reception, concierge, etc
- You will come into daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times
- Day to day, you will have close contact with the Salesforce Reception team, Security agent and wider London Operations team including Day Porters and Janitors
- Every Salesforce employee is a customer

**Facilities**
- Ensure all meeting rooms and event bookings run successfully, with support of day porters. Room setup, catering, refreshments and ad-hoc requests must be delivered
- Day-to-day smooth running of Salesforce's floors, liaison with all stakeholders to support the entire operation
- Ad-hoc support to entire operations team as requested by WPS Senior Coordinator or Client's Management team
- Pro-active ownership of all maintenance requests, reporting issues and then following them through to resolution
- Emergency evacuation trained to be responsible for securing a pre-determined area as instructed by Senior Workplace Services Co-ordinator and to act as Fire Point Co-Ordinator
- Support Day Porters, Engineering team and Mail room co-ordinators to improve standards, increase productivity and work clos

  • Facilities Coordinator

    2 weeks ago

    London, United Kingdom Total Facilities Recruitment Limited Full time

    We are currently looking for a Facilities Coordinator to work on our clients high profile corporate site in Tower Hill. The position is reporting into the Facilities Manager on site while overseeing the soft services team including receptionists, facilities assistant, hospitality operatives and cleaners. The position is client facing so it is a requirement...

  • Facilities Assistant

    4 weeks ago

    London, United Kingdom Tate Full time

    **Facilities Assistant Farringdon £25-25k Immediate StartPlease note - this role is 5 days a week in the office** Our client are a leading design and consultancy practice based in beautiful offices in Farringdon. They are looking for a proactive, hands-on Facilities Assistant to join their wonderful team. Duties will include but not be limited to: -...

  • Contract Administrator

    2 days ago

    London, United Kingdom Total Facilities Recruitment Limited Full time

    Join to apply for the Contract Administrator role at Total Facilities Recruitment Ltd Join to apply for the Contract Administrator role at Total Facilities Recruitment Ltd Sign in to save Contract Administrator at Total Facilities Recruitment Ltd . Total Facilities Recruitment Ltd provided pay range This range is provided by Total...

  • Facilities Assistant

    1 month ago

    London, United Kingdom Framestore Full time

    Entry level position. Responsible for assisting the Facilities team with the day to day running of Framestore’s London Flagship office, with specific responsibility for providing hands-on assistance to the Facilities team, building/moving furniture, general maintenance, carrying out PPM’s and assisting with contractor...

  • Facilities Assistant

    1 month ago

    London, United Kingdom US Lawsupport Full time

    We are seeking an experienced Facilities Assistant to work for an International Law firm based near Bank tube station. This is a full time permanent position. In this position you will report into the Facilities Manager and your duties will include; dealing with incoming and outgoing mail, printing, binding, scanning and laminating materials, dealing with...

  • Facilities Assistant

    3 weeks ago

    London, United Kingdom Avocet Legal Full time

    Avocet Commercial Careers is excited to present an opportunity to join a leading law firm as a Facilities Assistant. In this role, you will work closely with the Facilities Manager to ensure the smooth operation of the firm's facilities across its three local offices. Facilities Assistant Responsibilities: Assist the Facilities Manager in maintaining...

  • Facilities Assistant

    1 month ago

    London, United Kingdom IDA RECRUITMENT LTD Full time

    A **Facilities Assistant** role became available to work for a City Law firm (Nearest tube station is St Paul’s). Salary £22k, flexible. The Facilities Assistant will work Monday - Friday and be helping to manage security, energy management, health and safety, replenishing stationery and furniture supplies, cleaners, and taking care of any internal...

  • Facilities Assistant

    1 month ago

    London, United Kingdom Ryder Reid Legal Full time

    Job Reference: JO0000004839 - Date Posted: 29 November 2023 - Recruiter: Ryder Reid Legal - Location: London - Salary: On Application - Sector: Facilities - Job Type: Permanent - Work Hours: Full Time Ryder Reid are looking to recruit an eager and professional Facilities Assistant for one of our high-rolling international law firm clients on a permanent...

  • Facilities Assistant

    3 weeks ago

    London, United Kingdom Boden Group Full time

    We are looking for a looking for a Facilities Assistant to join a brilliant team in Mayfair, London. You will be working for a successful business that operates globally and are leaders in their field. Boden Group have worked with this client on assignments in the past and they are a pleasure to deal with.In this role, you will work as part of the facilities...

  • Facilities Assistant

    1 month ago

    London, United Kingdom Venn Group Full time

    **Facilities Assistant** Venn Group are supporting an organisation based in London with the recruitment of a Facilities Assistant to support their busy teams. - Start Date: ASAP - Location: London - Duration: 6-8 weeks - Pay: £14.50 per hour (via an umbrella company) **Duties**: - Deal with enquiries from staff and students in a polite and welcoming...

  • Facilities Assistant

    4 weeks ago

    London, United Kingdom Zaha Hadid Architects Full time

    At Zaha Hadid Architects, we are seeking a Facilities Assistant to provide pro-active support in managing the good maintenance and smooth operations of the ZHA office sites. **As a Facilities Assistant you will be mainly responsible for**: - Assisting the Assistant Facilities Manager and Facilities Managers as and when required and on any ad hoc projects -...

  • Facilities Assistant

    1 month ago

    City of London, United Kingdom Wise May Ltd Full time

    **Facilities Assistant - Consultancy - City - £27,000** **Wise May are looking for a Facilities Assistant to join a friendly and busy Consultancy company based in the City.** **Duties include**: - Checking fixtures/fittings, equipment, decor, etc., and reporting faults. - Take responsibility for Housekeeping, general tidying, signage, and monitoring of...

  • Facilities Assistant

    4 weeks ago

    London, United Kingdom Ryder Reid Legal Full time

    Job Reference: JO0000004234 - Date Posted: 24 April 2023 - Recruiter: Ryder Reid Legal - Location: City of London, London - Salary: £25,350 - Sector: Facilities - Job Type: Permanent - Work Hours: Full Time Our client, a world wide international and corporate Law firm is recruiting for a Facilities Assistant with a minimum of 6 months to 1 years experience...

  • Facilities Assistant

    4 weeks ago

    London, United Kingdom Hunter Merrifield Full time

    When: 22/08/23- 01/09/23 Hours: 35 per week (9am-5pm) Pay: £21.55 Where: Central London Join Our Team as a Facilities Assistant! Are you a proactive and detail-oriented individual with a passion for keeping things running smoothly? We’re seeking a dedicated Facilities Assistant to join our dynamic team and play a crucial role in maintaining a safe,...

  • Facilities and Helpdesk Administrator

    4 weeks ago

    London, United Kingdom Capstone Facilities Services Ltd Full time

    We are looking for a Facilities & Helpdesk Administrator to join our team at Capstone. Our working environment is fast paced, with each day bringing new challenges. Therefore, strong organisational skills are essential to succeed. This role will be centred around the Maintenance side of our business, and you will be offering support to our Engineering...

  • Personal Assistant to Sales Director

    1 month ago

    London, United Kingdom FLG Facilities Full time

    Trainee Personal Assistant (PA) to Sales Director Company: FGL Facilities Location: The Whole of London, Lots of Traveling due to client visits. **Salary**: £35k OTE About FGL Facilities: FGL Facilities is a dynamic and rapidly growing company specializing in Facilities management. Committed to delivering top-notch services and solutions, we are at the...

  • Facilities Assistant

    3 days ago

    Central London, United Kingdom Maxwell Stephens Ltd Full time

    Are you a seasoned Facilities Assistant looking for an opportunity to thrive in a prestigious environment? Look no further! Our client, a distinguished self-managed investment trust company listed on the London Stock Exchange, is seeking a dedicated Facilities Assistant to join their esteemed team. Our client boasts a rich heritage. With a commitment to...

  • Facilities Assistant

    1 month ago

    London, United Kingdom Adecco UK Full time

    We are currently recruiting for a Facilities Assistant on behalf of our public sector client based in East London. This is 4 week placement to help with the decant and move to a new office location in Whitechapel. This is an exciting time for the Facilities Management team as they prepare to move into the new Town Hall. The successful applicant will be...

  • Facilities Assistant.

    4 weeks ago

    London, United Kingdom Millennium Management Full time

    Facilities Assistant Facilities Assistant The successful candidate will work as a Facilities Assistant in the London office. The hours will be from 08.00am to 5.00pm, however flexibility is required to attend premises to supervise and monitor contractors “out of hours”, including weekends and project works. Principal Responsibilities Sort incoming...

  • Facilities Maintenance Assistant

    1 day ago

    London, United Kingdom Career Legal Full time

    Facilities Maintenance Assistant City of London Permanent Highly Competitive My client, a leading City based law firm, are looking for a Facilities Maintenance Assistant to join their team The hours for this role are 11am - 7pm shift Monday - Friday. The facilities technician will assist the facilities team to ensure a seamless, efficient and high...