Head of Operations

2 months ago

Birmingham, United Kingdom Bis Henderson Full time

**Location**: Birmingham

**Salary**: Head of Operations - South

**Summary**: This role is with a well-recognised 3PL that operates in a growing market and has a large national network of DCs serviced by a sizeable trunking fleet. You will have full operational and financial responsibility for one of itslarger divisions which offers a loyal client portfolio, specific expertise across a number of sectors. You will need a good grounding in operational management within a multi-site, fast-paced logistics environment. However, as this organisation enjoys a healthyrelationship with its workforce, of paramount importance will be your compelling leadership skills gained within a business that has a very strong bias towards customer service. It is also expected that you will have the capacity to contribute towards salesgrowth through close management of clients and the development of new relationships.

Key Responsibilities:

- Leading and managing two southern hubs with a further six satellite out bases, again spread across the midlands and the south
- Leading, motivating and inspiring a team of two hub General Managers and in turn their direct reports
- Leading the region, to ensure that operational plans are in place to achieve strategic objectives focussing on cost, people, service, and continuous improvement
- Delivering operational requirements, into meaningful plans that drive and improve efficiency, and key performance indicators
- Chairing operational meetings to create an environment that focusses on maximising profitability and balancing operational costs across the main hub and out base community
- Identifying, driving, and leading operational change projects to meet future/projected business needs
- Spotting and understanding the root cause of problems and executing appropriate countermeasures
- Inspiring others to foster and develop a safe working environment for all colleagues and visitors, putting behavioural safety practices into place
- Working closely with the support centre lead teams across People Services, Finance and IT in order to prioritise strategic aims and ambitions into tangible actions
- Working collaboratively with peers to ensure consistency and the sharing of best practice etc
- Inspiring others to lead and support collaboration with service partners and sub-contractors to ensure effective vendor management
- Facilitating effective performance management and people development across the area of responsibility taking union relationships and collective agreements into account
- Acting as a cultural ambassador to inspire and cultivate a positive working environment while driving business initiatives
- Travel across the sites and satellite out bases to meet and drive people and operational process both in house and through our service partner network
- Experience of operating at a senior Operations Management level in both warehousing and transport
- Previous proven experience in a regional, multi-site environment
- Structured, measured and used to acting in a fast pace changing environment
- Experienced in interrogating data and analytics to provide board level reports and priority ambitions
- Excellent use of written and verbal communication
- Demonstrable success and experience in driving change
- Previous experience of leading an employee headcount of 400+
- Experience of managing budget setting and cost analysis
- Live within a commutable to our Worcester Hub as this will be the base location
- Advantageous:

- Experience in a fulfilment operation environment
- Manager CPC qualification
- IOSH and NEBOSH qualifications

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