Night Receptionist

7 months ago


Cardiff, United Kingdom Ibis Cardiff Centre Full time

You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day's statistics and accounts report for the director - Prepare the documents required for the morning team.
- Registers guest reservations
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative targets by carrying out sales initiatives
- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalised relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Has an impeccable attitude which conveys the image of the brand and hotel

You might have to pour a pint, or prepare a quick meal for a hungry guest, and you take pride in delivering excellent service and presentation. You must be flexible to work including weekends and bank holidays.

In return we offer a competitive wage (£11.44 per hour) with staff meals, uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide
- Accor Hotels.

*Only applicants who can work freely and unrestricted in the UK will be considered

Pay: £11.44 per hour

**Benefits**:

- Discounted or free food
- Free parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person


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