Sales & Customer Service Administrator
4 weeks ago
**PURPOSE OF THE JOB -**
- To support the growth and continuity of the business in the following ways
- Holiday and sickness cover for the external sales team, calls from customers will be diverted from the Product Sales Managers phones during these periods and these calls must be dealt with to ensure seamless service remains
- Sales growth, cold calling lost accounts to attempt to re-engage and get these accounts trading again
- Sales growth, contacting new accounts, welcoming them to the business and ensuring their needs are met
- Sales support, contacting accounts to keep them informed of offers/promotions/changes to T&C’s and issues
**REPORTING RELATIONSHIPS -**
- The Sales and customer service administrator reports to the Sales and Customer service Manager but will also work closely with customer support peers, the product sales managers, Sales Director and Head of Marketing
- Collaboration with key internal and external stakeholders is of paramount importance in this role to ensure the efficient and effective commercial success of the ATAG business.
- Exceptional customer service, accountability, attention to detail, a conscientious approach always and building and fostering of relationships are key aspects of the role.
**KEY ACCOUNTABILITIES -**
- Co-ordinate communication with customers and colleagues.
- Effectively maintain activities to ensure customers always receive a consistent experience.
- Accountable for supporting the sales process and the process involving the supply of products to customers.
- Also, because ATAG is a seasonal business - when appropriate, to assist colleagues at different times of the year with their workload in a variety of different areas.
- Ensure, in the managers absence, that there is a continuation of exceptional levels of customer service.
Ensure that all requests made by customers and the wider business, are carried out and administered / recorded systematically if required for future reference.
**SKILLS / KNOWLEDGE / BEHAVIOURS REQUIRED**
- Flexible approach to work and a “can do” attitude.
- Strong interpersonal skills incl. a collaborative approach to colleagues and customers.
- The ability to resolve problems.
- Ability to operate as part of a team or an individual.
- Able to work under pressure, to tight deadlines and to changing priorities.
**ANY SPECIAL FACTORS OF THE ROLE - i.e. Over Time / Travel / Location**
Where necessary, the ability to work overtime if required.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dunfermline: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: S&CS
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