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Programme Administrator

4 months ago

Redruth, United Kingdom Made Smarter Cornwall Full time

**This is a fixed term role to the 31 March 2025.**

**This is a hybrid role: home/office - location Redruth.**

**Job Overview**

Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.

We are seeking a Programme Administrator to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support to the Digitisation for Manufacturing (D4M) programme and act as first point of contact for the programme (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.

Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.

You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential.

**Key Roles and Responsibilities**

The role will include the following activities:

- To act as the first point of contact for the programme;
- Follow the ‘client journey’ and provide excellent customer service at all times;
- Telephone businesses promptly and identify need(s) and process accordingly;
- Ensure all programme paperwork is fully completed and compliant;
- Enter data and maintain the CRM database;
- Record programme outputs and produce evidence and data as requested;
- Maintain the programme tracking documents;
- Provide feedback to partner organisations;
- Lead on the arrangements for any workshops/conferences/events;
- Review feedback forms, carry out any actions and record;
- Arrange the printing of documents, collate and produce reports on data;
- Attend workshops/conferences/events as requested (across Cornwall);
- Meet and greet businesses/stakeholders as necessary;
- Facilitate meetings and ensure meeting rooms set up;
- Attend and take minutes at team meetings as directed;
- Set up accounts on the GROWTHmapper diagnostic programme;
- Work closely with the Manufacturing Specialists with any GROWTHmapper requirements;
- Provide support to the team with programme activities;
- To liaise with businesses & internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information;
- Contribute to the continual quality improvement processes;
- Perform other duties in line with the programme requirements.

**About You**
- Ability to work independently and as part of a wider team;
- Previous administrative experience;
- Previous experience of using CRM databases;
- Ability to manage data collection and simple data analysis
- Strong attention to detail whilst meeting deadlines;
- Strong communication skills at all levels essential;
- Excellent telephone and listening skills and written communication skills;
- A self-motivated, adaptable and positive outlook;
- Exercise confidentiality and discretion;
- Driving licence and access to a car

**About Us