Customer Experience Expert

4 months ago

Brighton, United Kingdom Camp Beaumont Full time

**Join us as a Customer Experience Expert**

**Salary - £23,500 per annum (£12.05 per hour 37.5 Hours ) - Brighton Office Based**

As our Customer Experience Expert, you will report to our Customer Experience Team Leader and responds to customer questions, resolves complaints; tracks and analyses customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics. You will collaborate with internal stakeholders, such as sales, marketing and product development, to continually enhance customers' experiences.

**What you'll be doing**:

- Take ownership of the customer experience during the booking process.
- Be an expert in our product and culture - communicating that clearly to our customers.
- Proactively develop and maintain an in-depth knowledge of all products, competitors, market trend and developments within the education arena.
- Provide exceptional customer service and guidance to CB bookers.
- Bookings to be taken over the phone where necessary with customers directed to the booking system to make payment
- Movement of customer bookings in line with our Terms and Conditions

**About you**:

- Proven customer service Administration skills from a customer focused environment.
- Experience of working within a travel and/or logistics background would be advantageous. But not essential.
- Excellent communication skills - written and oral.
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
- An enhanced DBS check will be required.
- Why join Camp Beaumont I hear you say? I say why not with this package available:_
- £23,500.00 per annum / £12.05 per hour 37.5 Hours per week
- 25 Days holiday, plus 8 Bank Holidays
- Flexible working and fun offices to work in Brighton North Lanes Area.
- Perk Box employee rewards and benefits platform (Free coffee, Greggs and store discounts)
- Wage stream - Financial wellbeing for frontline teams (Get paid early)

**Working Hours**:
You will be working Monday to Friday from 08:30am - 17:00pm with 1 Hour unpaid Lunch Break. The role is an Office Based role working 5 days per week in the office.

**A little bit about us**:
With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school holidays. All of our camps are fun filled, and we’re experts in making the school holidays extra special.

IL1HP

  • Customer Experience Expert

    4 months ago

    Brighton, United Kingdom Camp Beaumont Full time

    **What we do at Camp Beaumont**: With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends! We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school...

  • Customer Experience Strategist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Legal & General Group. As a Behavioural Science Expert, you will play a key role in shaping our customer experience strategy and ensuring that our customers achieve good outcomes across our products and services.Key ResponsibilitiesCustomer Experience Roadmap:...

  • Customer Experience Strategist

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Legal & General Group. As a Behavioural Science Expert, you will play a key role in shaping our customer experience strategy and ensuring that our customers achieve good outcomes across our products and services.Key ResponsibilitiesCustomer Experience Roadmap:...

  • Customer Experience Strategist

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Legal & General Group Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Legal & General Group. As a Behavioural Science Expert, you will play a key role in shaping our customer experience strategy and ensuring that our customers achieve good outcomes across our products and services.Key ResponsibilitiesCustomer Experience Roadmap:...

  • Customer Experience Representative

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleMotorway is revolutionizing the automotive industry, and our Customer Experience team is at the forefront of this transformation. We're seeking highly motivated, customer-focused individuals to join us in delivering exceptional service and support to our users.As a key member of our team, you'll play a vital role in ensuring a seamless and...

  • Customer Experience Representative

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleMotorway is revolutionizing the automotive industry, and our Customer Experience team is at the forefront of this transformation. We're seeking highly motivated, customer-focused individuals to join us in delivering exceptional service and support to our users.As a key member of our team, you'll play a vital role in ensuring a seamless and...

  • Customer Experience Representative

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleMotorway is revolutionizing the automotive industry, and our Customer Experience team is at the forefront of this transformation. We're seeking highly motivated, customer-focused individuals to join us in delivering exceptional service and support to our users.As a key member of our team, you'll play a vital role in ensuring a seamless and...

  • Customer Experience Representative

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleMotorway is revolutionizing the automotive industry, and our Customer Experience team is at the forefront of this transformation. We're seeking highly motivated, customer-focused individuals to join us in delivering exceptional service and support to our users.As a key member of our team, you'll play a vital role in ensuring a seamless and...

  • Customer Experience Specialist

    2 weeks ago

    Brighton, United Kingdom Motorway Full time

    About the role:At Motorway, we're transforming the way people buy and sell cars, and our Customer Experience team is at the heart of it all. We're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.Whether you're helping sellers navigate the car-selling process, assisting dealers with...

  • Customer Experience Advisor

    3 months ago

    Brighton, United Kingdom MPB Full time

    We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...

  • Customer Experience Advisor

    3 months ago

    Brighton, United Kingdom MPB Full time

    We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...

  • Customer Support Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Solar Energy Expert. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support throughout their solar panel installation journey.Key ResponsibilitiesProvide expert support to...

  • Product Marketing Lead

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Study Group Full time

    About the RoleWe are seeking a highly skilled Senior Product Marketing Manager to join our team at Study Group. As a key member of our marketing team, you will be responsible for defining and executing our product brand strategy, driving customer engagement, and delivering business results.Key ResponsibilitiesDevelop and Execute Product Brand Strategy:...

  • Customer Experience Team Lead

    3 months ago

    Brighton, United Kingdom MPB Full time

    We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...

  • Customer Experience Advisor

    4 months ago

    Brighton, United Kingdom Brighton and Hove Bus & Coach Company Full time

    Overview: **We are recruiting for an** **Customer Experience Advisor** **Keeping our customers smiling and making every journey count is our ultimate goal.** Customers consistently say that punctual services with smiling drivers are two of the most important issues when deciding whether to use our buses. This is where you might be able to help! We are...

  • Customer Experience Specialist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences throughout the entire customer journey.Key ResponsibilitiesWork closely with colleagues across the business to...

  • Customer Experience Specialist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences throughout the entire customer journey.Key ResponsibilitiesWork closely with colleagues across the business to...

  • Customer Experience Coordinator

    7 days ago

    Brighton, Brighton and Hove, United Kingdom IKEA Full time

    **About the Role**We are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at IKEA. As a key member of our Operations Function, you will play a crucial role in driving the customers to Churchill Square by excellent marketing and creating an outstanding customer experience.**Key Responsibilities**Develop and implement...

  • Customer Experience Coordinator

    6 days ago

    Brighton, Brighton and Hove, United Kingdom IKEA Full time

    **About the Role**We are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at IKEA. As a key member of our Operations Function, you will play a crucial role in driving the customers to Churchill Square by excellent marketing and creating an outstanding customer experience.**Key Responsibilities**Develop and implement...

  • Customer Experience Supervisor

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesProvide high-quality customer service and support to clients and...