Customer Experience Expert
6 months ago
**Join us as a Customer Experience Expert**
**Salary - £23,500 per annum (£12.05 per hour 37.5 Hours ) - Brighton Office Based**
As our Customer Experience Expert, you will report to our Customer Experience Team Leader and responds to customer questions, resolves complaints; tracks and analyses customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics. You will collaborate with internal stakeholders, such as sales, marketing and product development, to continually enhance customers' experiences.
**What you'll be doing**:
- Take ownership of the customer experience during the booking process.
- Be an expert in our product and culture - communicating that clearly to our customers.
- Proactively develop and maintain an in-depth knowledge of all products, competitors, market trend and developments within the education arena.
- Provide exceptional customer service and guidance to CB bookers.
- Bookings to be taken over the phone where necessary with customers directed to the booking system to make payment
- Movement of customer bookings in line with our Terms and Conditions
**About you**:
- Proven customer service Administration skills from a customer focused environment.
- Experience of working within a travel and/or logistics background would be advantageous. But not essential.
- Excellent communication skills - written and oral.
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
- An enhanced DBS check will be required.
- Why join Camp Beaumont I hear you say? I say why not with this package available:_
- £23,500.00 per annum / £12.05 per hour 37.5 Hours per week
- 25 Days holiday, plus 8 Bank Holidays
- Flexible working and fun offices to work in Brighton North Lanes Area.
- Perk Box employee rewards and benefits platform (Free coffee, Greggs and store discounts)
- Wage stream - Financial wellbeing for frontline teams (Get paid early)
**Working Hours**:
You will be working Monday to Friday from 08:30am - 17:00pm with 1 Hour unpaid Lunch Break. The role is an Office Based role working 5 days per week in the office.
**A little bit about us**:
With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school holidays. All of our camps are fun filled, and we’re experts in making the school holidays extra special.
IL1HP
-
Customer Experience Expert
6 months ago
Brighton, United Kingdom Camp Beaumont Full time**What we do at Camp Beaumont**: With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends! We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school...
-
Customer Experience Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom SSP Group Full timeAbout SSP GroupWe are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.SalaryThe estimated salary for this role is £13.06 per hour, with an additional £1.20 per hour for hours worked between midnight and 6am, bringing the...
-
Customer Experience Manager
4 days ago
Brighton, Brighton and Hove, United Kingdom Octopus Energy Full timeAbout Octopus EnergyWe're on a mission to drive the global renewable energy revolution, and we're looking for experienced experts who share our vision. Our company is spearheading the transition to greener, cheaper energy through the installation of in-home technologies.As the face of the whole company, our diverse field force delivers outrageous customer...
-
Customer Experience Specialist
3 months ago
Brighton, United Kingdom Motorway Full timeAbout the role:At Motorway, we're transforming the way people buy and sell cars, and our Customer Experience team is at the heart of it all. We're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.Whether you're helping sellers navigate the car-selling process, assisting dealers with...
-
Customer Experience Advisor
6 months ago
Brighton, United Kingdom MPB Full timeWe are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...
-
Customer Experience Advisor
5 months ago
Brighton, United Kingdom MPB Full timeWe are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...
-
Customer Data Insights Expert
1 week ago
Brighton, United Kingdom Talent Hub Full timeAt Talent Hub, we are seeking a highly skilled Customer Data Insights Expert to join our team. This exciting role will play a key part in shaping our data strategy and driving business growth.The successful candidate will have a proven track record of delivering actionable insights and telling compelling stories with data. They will be experienced in using...
-
Customer Experience Team Lead
5 months ago
Brighton, United Kingdom MPB Full timeWe are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...
-
Customer Service Officer
1 month ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout the Role:We are seeking a highly skilled and professional Customer Service Officer to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our security team, you will be responsible for providing exceptional customer service to visitors, ensuring their safety and well-being, and promoting a positive shopping experience.Main...
-
Customer Experience Supervisor
1 week ago
Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full timeCustomer Experience SupervisorCineworld Cinemas Ltd is seeking a dedicated Customer Experience Supervisor to join our team. In this role, you will be responsible for ensuring that every customer has an exceptional experience in our cinemas. You will work closely with our front-of-house staff to provide outstanding customer service, handling customer...
-
Customer Experience Advisor
2 months ago
Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Brighton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Manager
1 week ago
Brighton, Brighton and Hove, United Kingdom Talent Hub Resourcing Solutions Ltd Full timeJob Title: Customer Experience ManagerDescription:Talent Hub Resourcing Solutions Ltd is seeking a skilled Customer Experience Manager to join their team. As a key member of the company, you will be responsible for delivering customer communications programs and developing automated trigger email campaigns. This role requires someone with experience in CRM...
-
Customer Experience Champion
2 weeks ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout ABM UKABM UK is a leading provider of integrated facility services. We strive to create a cleaner, healthier, and more sustainable world by delivering essential services that improve the spaces and places that matter most.Job Title: Customer Experience ChampionWe are seeking an experienced Customer Service Supervisor to join our team at Churchill...
-
Customer Experience Ambassador
3 weeks ago
Brighton, Brighton and Hove, United Kingdom The GelBottle Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Ambassador to join our team in Brighton. This is a unique opportunity to work with a fast-growing company in the quality nail beauty industry.As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service, responding to customer enquiries via phone,...
-
Customer Experience Manager
1 month ago
Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full timeCustomer Marketing Manager RoleWe are seeking an experienced Customer Marketing Manager to join our team at Neilson Active Holidays. This role will require you to work closely with the Head of Direct Marketing to develop and implement a strategy to improve the customer lifecycle journey.Key Responsibilities:Manage email and SMS production, as well as...
-
Customer Experience Representative
2 weeks ago
Brighton, Brighton and Hove, United Kingdom H&M Group Full timeJob DescriptionWe are seeking a highly motivated Customer Experience Representative to join our team at H&M Group in Brighton. As a Sales Advisor, you will play a vital role in creating an exceptional shopping experience for our customers.About the RoleThis is a permanent part-time position offering 16 & 20 hours per week. The ideal candidate will be...
-
Customer Experience Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom AMEX Full timeOverviewAmerican Express is a global leader in customer service, committed to delivering exceptional experiences for our customers.
-
Customer Experience Associate
3 weeks ago
Brighton, Brighton and Hove, United Kingdom SSP Group Full timeJob OverviewAs a Team Member at SSP Group, you will be part of a dynamic team responsible for delivering exceptional customer experiences across our travel retail locations. We are seeking highly motivated and customer-focused individuals to join our team and contribute to the success of our business.Key Responsibilities• Engage with customers and provide...
-
Customer Experience Manager
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Neilson Active Holidays Full timeJob Title: Marketing Strategist - Customer LifecycleWe are seeking a highly skilled Marketing Strategist - Customer Lifecycle to join our team at Neilson Active Holidays. As a key member of our marketing team, you will be responsible for developing and implementing strategies to improve the customer lifecycle journey.Key Responsibilities:Work with the Head...
-
Customer Experience Ambassador
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Hollywood Bowl Group Full timeAbout the RoleAs a Customer Experience Ambassador with the Hollywood Bowl Group, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests. You will be part of a dynamic team that works together to ensure every customer has an enjoyable experience.ResponsibilitiesWelcoming customers and providing a...