Tenancy Support Officer

5 months ago


Caerphilly, United Kingdom Caerphilly County Borough Council Full time

**We are recruiting a Tenancy Support Officer at Caerphilly County Borough Council.**

**Working hours**: 18.5 hours (Week 1: Thursday & Friday, Week 2: Monday, Tuesday & Wednesday)
**Contract Type**: Permanent, Part Time
**Location**: Agile Working

This is an exciting opportunity to join Team Caerphilly and provide support across the wider Housing Services.

**We pay an attractive salary of £14,634.50 - £16,038 and offer access to training and development opportunities.**

Caerphilly County Borough Council have an opportunity for a Tenancy Support Officer within the Housing Rents Team. This post is a part time, job share role with the following working patterns.
Week 1 - Thursday and Friday 7.24 hours each day
Week 2 - Monday, Tuesday and Wednesday 7.24 hours each day

The role will support the delivery of a customer focused, housing service, working with contract holders to assess their housing needs, devising and implementing, individual support plans.

Support will be provided in community venues, remotely and in contract holders homes maintaining high levels of customer care at all times. The post holder must ensure comprehensive and accurate case records of customers of the service are maintained. Effectively identifying any risks or concerns to their line manager.

**For the role, we ask that you have**:

- A current working knowledge of current Welfare and Housing benefits also Universal Credit is essential.
- A sound understanding of relevant housing policies.
- A Level 3 qualification.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

Application Closing Date: 28/03/24

**Job Types**: Part-time, Permanent

**Salary**: £14,634.50-£16,038.00 per year

Expected hours: 18.5 per week

**Benefits**:

- Bereavement leave
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay

Work Location: In person

Reference ID: REQ0009320



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