Customer Service Office Administrator
15 hours ago
**OFFICE ADMINISTRATOR -**
This position will require a minimum of weekend availability for a 3 hour shift on Saturday mornings and a 3 hour shift on Sunday mornings. Other hours will be made up on weekdays which will provisionally be 2 x 6 hour shifts.
**JOB DESCRIPTION**
Ensure to provide outstanding service to the members, ensure correct advise is given within all aspects of customer enqueries and delivered to an excellent standard.
Responsible in ensuring that all H&S and HR policy and procedures are adhered to and actioned.
Ensure that a presentable and professional apperance is adhered to at all times.
Identify areas for further development both within the Customer Service Team and also site specific.
Responsible for Avius Customer Service feedback forms being kept on top of, responded to, issues raised and looked into.
Participate in and hold regular team meetings.
**ADMINISTRATION**
Manage all aspects of the Customer Service department. Making sure all targets are exceeded whilst remaining within budgetary constraints.
Producing and distributing weekly, monthly, and quarterly reports to all sites and liaising with GMs and service providers for the correct data in a time efficient manner.
Responsible for the security of the data within the Customer Service department making sure data protection and GDPR regulations are adhered to.
Ensure that each gyms administration duties are kept up to date in the Membr system, such as the timetable, inductions, and PT slots.
**CLEANING AND MAINTENENCE**
Ensure that the overall cleanliness within Pump Gyms’ Customer Service premises is of outstanding standards.
Conduct safety checks and record all defects that you are not able to rectify and call out the relevant engineers.
**MEETINGS & VIDEO CONFERENCING**
Attend General Managers monthly meetings as well as weekly Customer Service catch-ups.
Arrange meetings on an adhoc basis with Area Managers when patterns arise in site queries that need attention.
**Job Type**: Part-time
Part-time hours: 18 per week
**Salary**: £11,000.00-£12,000.00 per year
**Benefits**:
- Free parking
- Gym membership
- On-site parking
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Hatfield: reliably commute or plan to relocate before starting work (preferred)
Reference ID: CSAUGPT
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