Sales & Customer Support Associate

2 weeks ago


Newcastle upon Tyne, United Kingdom Happy Fox Co Full time

As a Sales & Customer Support Associate, you will play a pivotal role in ensuring our customers receive the best service possible. You will be responsible for both sales and customer support activities, helping our customers make informed purchasing decisions and addressing their post-purchase needs.

**Key Responsibilities**:

- **Sales**:Proactively reach out to potential customers to introduce our products/services.

Educate customers about our products/services, features, and benefits.
Identify customer needs and recommend suitable solutions.
Close sales and achieve monthly/quarterly sales targets.
Maintain accurate records of customer interactions and sales transactions.

Assist customers with product inquiries, troubleshooting, and issue resolution.
Handle and resolve customer complaints or concerns with professionalism and empathy.
Follow up with customers to ensure their satisfaction and gather feedback.
Collaborate with other teams to address complex customer issues.

**Qualifications**:

- Proven experience in sales and customer support roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and other relevant tools.
- Adaptability and willingness to learn about new products/services.
- High school diploma or equivalent; a bachelor's degree is a plus.

Pay: £17,236.75-£29,738.30 per year

**Benefits**:

- Company events

Schedule:

- 8 hour shift
- Every weekend
- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


  • Sales Associate

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Bloom Sales Partners Full time

    We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Your responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer...

  • Sales Assistant

    1 week ago


    Newcastle upon Tyne, United Kingdom Sales Bloom Full time

    We are currently seeking a motivated and customer-oriented Sales Assistant to join our dynamic team. As a Sales Assistant, you will play a crucial role in providing exceptional customer service and promoting our products or services to potential buyers. If you have excellent communication skills, a passion for sales, and enjoy working in a fast-paced...

  • Sales Representative

    1 month ago


    Newcastle upon Tyne, United Kingdom Sales Bloom Full time

    We are currently seeking a motivated and customer-oriented Sales Representative to join our dynamic team. As a Sales Representative, you will play a crucial role in providing exceptional customer service and promoting our products or services to potential buyers. If you have excellent communication skills, a passion for sales, and enjoy working in a...

  • Sales Assistant

    1 month ago


    Newcastle upon Tyne, United Kingdom Sales Bloom Full time

    **About us** Sales Bloom is a small business in Newcastle upon Tyne. We are engaging. Our work environment includes: - On-the-job training **Responsibilities**: - Greet customers and provide assistance with their inquiries. - Provide customers with product information and advice. - Assist customers in making purchases. - Process payments and maintain...


  • Newcastle Upon Tyne, United Kingdom Absolute Sales & Marketing Recruitment Ltd., Full time

    MEDICAL FIELD SALES EXECUTIVE - MEDICAL DEVICES Fully expensed, Company Car or Car Allowance, Laptop + Tablet + Phone, Holidays, Contributory Pension Requires Hunter attitude & advanced sales skills. 3-5 years plus field sales experience, resilient, driven and competitive THE ROLE This is a top opportunity for a driven, sales oriented and self-motivated...


  • Newcastle Upon Tyne, United Kingdom Jackson Hogg Full time

    **Customer Support Manager**: My client designs and implements the commercial use of zero emission fuels, through the provision of innovative technology and commercial solutions, to decarbonise our global economy. They have particular interest in developing fuel cell, green hydrogenproduction and hydrogen carrier technologies and methods. They are seeking a...


  • Newcastle upon Tyne, United Kingdom Venture Connect Group Full time

    **Full Job Description** **Sales Training Associate ENTRY LEVEL ROLE!** **About us**: We are a Newcastle Upon Tyne based Sales and Marketing company with huge ambitions over the next 12 - 18 months, representing and delivering B2B & B2C marketing campaigns for some of the largest Telecommunications, Energy, and Charities in the UK. We are looking to hire...

  • Store Associate

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Hub Co Full time

    Job Title: Store Associate (Full-time) Location: Newcastle **Job Description**: We are looking for a highly motivated and customer-oriented Store Associate to join our team in Newcastle. As a Store Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store, and assisting with sales and inventory...


  • Newcastle upon Tyne, United Kingdom Next Full time

    The Seasonal Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision. Key Responsibilities: Drives sales and growth by personally selling to customers Connecting with multiple customers Proactively engages with...


  • Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. **Client Details** Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. This is a fantastic opportunity for...

  • Sales Assosiate

    1 month ago


    Newcastle upon Tyne, United Kingdom Reach MKT Ltd Full time

    **Reach Marketing** is a small business in Newcastle Upon Tyne. We are supportive, innovative, fun, and our goal is to help our client connect with new audiences with long lasting customer loyalty.. Our work environment includes: - Relaxed atmosphere - Company perks **Reach Marketing** are looking for **Sales Associates** to work in our Newcastle...

  • Account Associate

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

    **Description**: Join our sales team as an Account Associate! Are you passionate about building relationships, driven to exceed targets, and eager to kickstart your career in sales? We're seeking enthusiastic individuals with excellent communication skills and a can-do attitude to join our growing sales force. Located within the vibrant community of Hoults...


  • Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Newcastle upon Tyne. We are collaborative, customer-centric and supportive. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**: We are looking for self-motivated individuals who are looking for a career with growth...


  • Newcastle Upon Tyne, United Kingdom Cooper Golding Limited Full time

    CUSTOMER SUPPORT HELPDESK ADMINISTRATOR Newcastle Monday to Friday 35 hour working week Hybrid model considered Salary £19k Permanent Background: My client provides cost effective healthcare appraisal toolkits and medical best practice solutions to GPs, hospital doctors and nurses, with the aim to improve clinical standards and patient safety. We have over...


  • Newcastle Upon Tyne, United Kingdom Gem Partnership Ltd Full time

    My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Newcastle-based business as a Customer Support Helpdesk Administrator. This job exists to provide high quality internal and external customer support. This role will involve dealing with all incoming enquiries...

  • Sales Assistant

    1 month ago


    Newcastle upon Tyne, United Kingdom Calumet Photographic Full time

    We are looking for part-time Sales Associate to join our team in Newcastle. You’ll use your passion and experience in photography and /or videography to ensure the customers receive quality advice and assistance. Enabling customers to identify and purchase the best products for their needs. The role would suit a confident and friendly individual with the...


  • Newcastle upon Tyne, United Kingdom Sime Darby Motors Full time

    Technical Sales & Support - Palfinger Newcastle Palfinger, a division of Sime Darby Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in...


  • Newcastle upon Tyne, United Kingdom Lumineux Lighting Full time

    Area Sales Manager - North East - NE, CA, DH, SR, DL, TS, HG, YO, BD, & LS Lumineux Group trading name of B&T Associates Ltd, a family-owned and run business that has been providing high-quality solutions and excellent customer service for more than 38 years. Our brands: Lumineux Lighting Lumineux Sports The ideal candidate will have at least 5...


  • Newcastle upon Tyne, United Kingdom Lumineux Lighting Full time

    Area Sales Manager - North East - NE, CA, DH, SR, DL, TS, HG, YO, BD, & LS Lumineux Group trading name of B&T Associates Ltd, a family-owned and run business that has been providing high-quality solutions and excellent customer service for more than 38 years. Our brands: Lumineux Lighting Lumineux Sports The ideal candidate will have at least 5...


  • Newcastle upon Tyne, United Kingdom NWH Group Full time

    Are you passionate about delivering exceptional customer service? Are you a skilled communicator with a knack for building lasting relationships? If so, we have an exciting opportunity for you! Join our team at NWH Group as a Broker Customer Support and Administrator, and play a vital role in enhancing customer satisfaction and promoting our company...