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Coordinator - Operations Support

3 months ago

Thatcham, United Kingdom Sovereign Housing Full time

As a leading 60,000 home housing Association, Sovereign are committed to providing quality, affordable homes, and services within sustainable, successful communities. We're led by our values and driven by a strong social purpose, placing our customers at the heart of everything we do.

Our market leading Homes & Place standard defines the quality, connectivity and route to net-zero approach for the homes we will provide across southern England over the coming years and allows us to truly place our customers at the heart of everything we do. We'll be delivering some of the best places to live.

We are driven by our social purpose where our customers are at the heart of everything we do. Sovereign's **Property Services** team is entering a new era, with an ambitious strategy that targets more homes, and better places.

**To be successful you will need**:

- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology
- Experience of using a number of different computer systems
- Ability to manage your own work load
- Strong customer service focus
- Confident telephone manner

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

**Rewards package**:

- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts

It's a fantastic time to join us at Sovereign. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.