Ward Clerk

6 months ago

SouthendonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

Working hours Monday
- Sunday 07:00-19:30

We are looking for an enthusiastic, friendly and efficient person to join our team as a Ward Clerk in Active Home Suite at Southend Hospital.

You will liaise with other departments and wards and offer effective support to the ward team to assist with the flow of patients within the hospital and in turn help reduce patient waiting times.

Teamwork is critical to maintaining the exceptional level of service that the administration function currently provides. The successful applicant will have a proactive attitude with the ability to remain calm, focused and organised. Good interpersonal skills and the ability to communicate at all levels both verbally and in written formats are essential.

To carry out proficient, professional reception service to all visitors, patients, and colleagues.

To carry out administrative and other mutually agreed duties to maintain the smooth running of the ward. These include:
Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.

Answering the telephone correctly by adhering to the Trust’s telephone protocol. To understand and give messages received to the appropriate person i.e. Ward Manager or nurse in charge.

Maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager.

Liaising with other wards and departments as required to maintain accurate and up-todate patient records and attending and participating in Ward/Directorate meetings.

To know all aspects of the ward environment ensuring patient confidentiality is maintained at all times.

Ensuring that notes trolley is organised and supplied with necessary forms as well as patient case notes.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached a full job description setting out the details of the role and responsibilities.

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