Customer Service Advisor
3 days ago
**We are looking for a bubbly, approachable people-person to join our amazing team as a Customer Care Advisor/ Receptionist**
**We’ve been running for over 14 years and are expanding. We need friendly, energetic, great communicators that want to make our clients feel confident about their bodies and massively empowered**
**You’ll be part of a high energy; innovative and fun team of professionals based in Manchester**
**The Company**
We are a fun, exciting and growing business dedicated to making the lives of women better through a super-award-winning range of confidence boosting photo-shoot experiences. Our customers truly love us and consistently rate us 5* - better than anyone else in the business.
**Your role**
This is split role Wednesday and Friday on the phone where you will be responsible for calling all our new clients and looking after them through the process. Our customers want to feel and look fabulous through our photo experience so we need you to provide them with accurate and supportive information about how amazing they are going to feel during and after experiencing a day with us and answering any questions they may have.
Then Thursday & Sunday as Front of House Reception where you will be the first person our customers meet at the start of their journey,we require an enthusiastic friendly voice on the phone and in person to tell our customers all about their experience and talking through any nerves they may have about their burlesque experience.You will be organised and able to competently use computer systems from diary management to excel spreadsheets. Previous experience using CRM systems would be advantageous.
**The person (You)**
- You're a great communicator;
- Who is at home in a fast paced creative environment
- You enjoy speaking with people on the phone;
- You’re highly organised;
- An awesome communicator; our customers need to warm to you straight away
- You’re energised by working in a busy and energetic team;
- You have superb written and oral communication skills in English
- You are amazing at listening and empathise with women of all ages, who have been through a lot
- Your able to retain customers.
**Interested?**
If this sounds like you please send us a CV & short video cover letter to our Operations Manager **Kayleigh(a)andrewwoodphotography.co.uk** The video should detail
- Why you want to work for Andrew Wood Photography?,
- What you would bring to this role that nobody else would?
- and If you could only take one thing with you to a desert island what would it be?
**Job Type / Category**
Job Type - Weds 10.45am -7pm, Friday 10-6pm Thurs 11-7 and Sunday 8:30-4:30
**Job Type**: Part time
**Salary**: £15,648
**Job Type**: Part-time
**Salary**: £10.03 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Manchester, M11 1AA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Applicants need to be able to work Sundays
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