Referral & Triage Administrator

1 month ago


Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

BAND 3 Referral and Triage Administrator.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Establish the nature of the contact and, under supervision, identify the appropriate assistance required by following the contact centre pathway algorithm.

Manage the referral by searching clinical records, checking details and demographics, amending and updating when required.

Under supervision, screen all referrals against the screening tool, identifying any immediate emergency response, signposting to the right service immediately.

To be competent in the use of the computer based Patient Record clinical systems where patient details are recorded.

Under supervision help determine the most appropriate service for the patient by analysing the information given by the patient/ carer, using judgement, knowledge and questioning skills.

If appropriate pass calls to the Senior nurse advising the caller of the possible delay.

Extract sufficient information to pass to the Senior Assistant Practitioner / clinical lead, to ensure that the appropriate service is accessed, referring or signposting on to a range of other specialist and third sector services if appropriate.

Liaise/engage with partnership agencies, multi-disciplinary teams and the wider community where appropriate when sign posting on to other agencies as advised by senior staff

Work closely with, support and provide information to service user families/carers, and wider community services that support the service-user care-pathway.

Contribute positively to the achievement of service targets and outcomes.

Support the provision of a flexible 7-day-a-week service.

Compliance with appropriate legislation and LPFT policies

Feedback from service users and families/ carers

Activities and interventions planned with service users

Feedback from colleagues and other stakeholders regarding collaborative work to support service user and their family/ carer

Compliance with CQC standards

Accurate and appropriate information is recorded within the service user’s clinical notes and/or using the Trust’s clinical information systems

Active contribution to meeting productivity targets



  • Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    BAND 3 Referral and Triage Administrator.


  • Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    To be competent in the use of the computer based Patient Record clinical systems where patient details are recorded. Under supervision help determine the most appropriate service for the patient by analysing the information given by the patient/ carer, using judgement, knowledge and questioning skills. If appropriate pass calls to the Senior nurse advising...


  • Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    To be competent in the use of the computer based Patient Record clinical systems where patient details are recorded. Under supervision help determine the most appropriate service for the patient by analysing the information given by the patient/ carer, using judgement, knowledge and questioning skills. If appropriate pass calls to the Senior nurse advising...

  • Administrator

    2 days ago


    Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full-time administrator to work 37.5 hours within the Grantham Placed Based Team this is a permanent position. The team administrator will support community-based staff, this is a Monday to Friday 9-5 service. This service supports people experiencing mental health problems following a biopsychosocial model and...

  • Team Administrator

    2 months ago


    Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full-time administrator to work 37.5 hours within the Grantham Placed Based Team. This is a permanent position working Monday - Friday 9-5. This service supports people experiencing mental health problems following a biopsychosocial model and integrated working with other teams and services. The post holder is...

  • Team Administrator

    2 days ago


    Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full-time administrator to work 37.5 hours within the Grantham Placed Based Team. This is a permanent position working Monday - Friday 9-5. This service supports people experiencing mental health problems following a biopsychosocial model and integrated working with other teams and services. The post holder is...

  • Team Administrator

    2 months ago


    Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    You must be a friendly, approachable, well organised efficient team player who uses initiative and can organise and prioritise own workload, being able to work under pressure. The main responsibilities of the role will be to provide a high standard of administration support working alongside and supporting the clinical team. Previous experience as secretary...

  • Office Administrator

    2 weeks ago


    Grantham, United Kingdom Listers Full time

    A new and exciting opportunity has arisen for an Office Administrator to be based at our busy Toyota dealership in Grantham. We are looking for an organised and driven individual to assist the current administration team with the day to day work flow of the department. **The role will include**: - Compiling delivery packs - Checking paperwork post...

  • Administrator - Band 2

    2 months ago


    Grantham, United Kingdom United Lincolnshire NHS Health Trust Full time

    **Temporary part-time administrator for United Lincolnshire Health NHS Trust.** **Location**:_1 week training at Grantham District Hospital, base to be agreed (Grantham, Boston or Lincoln)_ **Dietetics Department Administration**: The Temporary administrator will support the Dietetic Assistant. The role requires the ability to deal with a range of duties...

  • Team Administrator

    1 month ago


    Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    An exciting opportunity is available for an experienced and enthusiastic Team Administrator to join Grantham Community Mental Health Team. The Community Mental Health Team is a Monday to Friday 9am -5pm service, helping to support people with a severe and enduring mental illness. This is an exciting time to join the trust, in LPFT we are forging ahead in...


  • Grantham, United Kingdom Downtown Stores Full time

    Our Downtown Grantham site continues to go from strength to strength. To play a part in the day-to-day operation of our Grantham store, we are seeking an Administration Assistant to join our Customer Accounts Office team. Duties include the management and maintenance of customer’s Premier and Rewards accounts, daily financial and banking administration,...


  • Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    LPFT and K2 Primary Care Network are looking to recruit two Primary Care Mental Health First Contact Practitioners. These new position are an exciting and innovative role, key output will be to facilitate a more joined up approach to supporting people with mental health needs to achieve their health and wellbeing goals and access a range of community...


  • Grantham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    LPFT and K2 Primary Care Network are looking to recruit two Primary Care Mental Health First Contact Practitioners. These new position are an exciting and innovative role, key output will be to facilitate a more joined up approach to supporting people with mental health needs to achieve their health and wellbeing goals and access a range of community...


  • Grantham, United Kingdom Wellpoint Group Ltd Full time

    **Job Title** Service Support Assistant **Reports to**: Service Operations Manager **Location**: Grantham **Salary**: TBD **The Company** Wellpoint Group supply and maintain a state-of-the-art touch-screen health kiosks, allowing individuals to measure their weight, body mass index (BMI), body fat content, blood pressure and heart rate. Users are able to...


  • Grantham, United Kingdom Openfield Agriculture Ltd. Full time

    Openfield is proud to be Britain’s only national grain marketing and arable inputs co-operative. We are owned by around 4,000 British farmers who work to supply British grain to some of the biggest and most well-known British food and drink brands in the UK. Openfield proudly supports British grain for British food and drink. Openfield proudly supports...


  • Grantham, United Kingdom Marshall Motor Group Full time

    **Warranty Administrator-Volvo Grantham**: Job description - We are currently seeking a Warranty Administrator to join the Aftersales team in our Volvo dealership in Grantham to oversee processes related to warranty work. This role works closely with the workshop and service advisor teams and is crucial to ensuring the correct steps are followed to complete...

  • Case Administrator

    2 days ago


    Grantham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342345**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- This position is based at NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time,...

  • Case Administrator

    3 days ago


    Grantham, United Kingdom Ministry of Justice Full time

    Salary 1 - £20,126 - £24,225 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - East Midlands City/Town 1 - Grantham Building/Site 1 - NPS GRANGE HOUSE GRANTHAM, NG31 6NZ Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part...


  • Grantham, United Kingdom Mark Bates Ltd Full time

    **Claims Handler | Mark Bates Ltd | Grantham, Lincolnshire** - Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm **About Us** Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for those with a disability. We are dedicated to providing high quality products and pride ourselves on...


  • Grantham, United Kingdom Castlegate Financial Management Limited Full time

    **Castlegate Financial Management Limited** Job Description - Financial Services Administrator **Relevant Skills and Knowledge** - Excellent organisational skills - Professional telephone manner - Provide a professional, prompt and courteous service to clients - Able to use own initiative - Ability to prioritise tasks independently by assessing situations...