Income Recovery Officer

3 weeks ago


Worthing, United Kingdom Worthing Homes Full time

**Income Recovery Officer**

**37 hours per week**

**£32,000**

Being customer focused and having the right attitude, drive and enthusiasm are key ingredients for this role.

You will be a qualified and an experienced professional with drive, organisational ability and vision. We strive to obtain a high level of commitment and excellence in the delivery of our customer service. We encourage flexible and agile working and provide you with the right tools and equipment to do so.
- Experience of income recovery to include effective management of Universal Credit claimants
- Evidence of and commitment to the delivery of a high quality customer service
- Experience of liaising with other internal departments and external agencies including local authority housing benefit departments and the DWP to resolve payment queries, maximise income and minimise arrears
- Experience of working with people with complex needs to provide guidance and support
- A full clean driving license and a car available for use as the role will involve visiting residents in their own homes.

Main responsibilities:

- To manage a quota of arrears cases by geographical area
- To provide advice and information to residents on benefits, debt management and arrears, referring residents to the Financial Inclusion Co-ordinator or external agencies where appropriate
- With the authorisation of the Neighbourhood Manager, take enforcement action through the County Court, attending hearings and evictions where necessary, ensuring the pre-action protocol is complied with before issuing proceedings.

In return we offer:

- 26 days holiday (pro-rated)
- Private medical insurance (after a qualifying period)
- Stakeholder pension scheme, employee assistance programme and access to local discounts

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in WORTHING


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