2nd Line Support Engineer

2 months ago


Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

Role: 2nd Line Engineer

Basis: Contract

Location: Abingdon

Salary/Package: £200 - £250

Primary Purpose

The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.

The role will involve the following.
- Providing support to our clients
- Help the Helpdesk Management Team with continued business improvements
- Provide support to the apprentice, and 1st Line, engineers
- Manage/Maintain all escalations from the apprentice, and 1st line, engineers
- Communicate daily to clients with open tickets
- Managing the client's expectations with ongoing tickets
- Ensure all client related problems are logged correctly
- Inform the Desktop Team Lead of any tickets requiring escalations
- Working with client's 3rd party suppliers and vendors when appropriate
- Adhere to all company policies and procedures
- Ensuring that all role related KPI's are met
- Logging, managing, and resolving client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities
- Being an escalation point for all escalations coming from apprentice, and 1st line, engineers
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLA's are met

Person Specification

Minimum:

- Excellent knowledge in Windows 7/8/10 installation and configuration
- Good knowledge with MacOS installation and configuration
- 2+ years' experience working with medium-large businesses
- Ability to learn on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 2 years' IT experience in a corporate or services environment
- Driving license and own transport

Desirable:

- Exposure to Microsoft Server OS - 2008/2012/2016
- Comptia A+
- Comptia N+
- Wireless management - Ubiquiti, Meraki, Netgear, etc
- Group policy management - deployment or management

What we offer you

**Benefits**:

- 20+ Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- Private medical cover
- Discounted gym membership
- Epic Christmas Parties
- Car Parking

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.


  • 2nd Line Support

    1 month ago


    Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    Role: 2nd Line Engineer Basis: Full Time and Hybrid Salary/Package: £28k-£34k Location: Didcot Who is our client? Our client specialises in IT security solutions and have won many awards for their excellence, including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been...


  • Abingdon, United Kingdom Air IT Full time

    Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to...

  • 2nd Line Technician

    2 months ago


    Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    Role: 2nd Line Engineer Basis: Full Time Salary/Package: £25-27k Our client specialises in IT security solutions and have won loads of awards for our excellence including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since2003 and continue to grow year on...


  • Abingdon, United Kingdom ITECCO Full time

    **Role**: IT Support Engineer **Location**: Oxfordshire **Salary**: £25,000 Looking for a challenging and rewarding opportunity as an 1st Line IT Support Engineer in the education sector? Join our clients team in Oxfordshire and take your career to the next level! **Key skills for the role include: ** Google Workspace experience - Strong hardware and...

  • IT Support Analyst

    4 weeks ago


    Abingdon, United Kingdom R3vamp Limited Full time

    Circa £28k per annum Oxfordshire (Hybrid)PermanentYour New RoleWorking within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing predominantly 1st line, with some 2nd line support to users both on site and remote. No day will be the same in this exciting role. The organisation are...

  • Lead Project Engineer

    3 weeks ago


    Abingdon, Oxfordshire, United Kingdom The Engineer Full time €63,856

    Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world...


  • Abingdon, United Kingdom Alamy Full time

    **Desktop Support Engineer** Location Oxfordshire Contract: Full time, Permanent Salary : Competitive **The Role** We are looking for a Desktop Support engineer to help build out, maintain and troubleshoot our expanding end user computing estate. You will be responsible for developing and Supporting Alamy’s technical operations across multiple locations...


  • Abingdon, United Kingdom Recruitment Genius Full time

    Role Overview This employer seeks an enthusiastic 1st Line Support Technician to join their growing team. This is a role for a self-motivated engineer to work focusing on great customer service with excellent communication skills and strong technical troubleshooting ability. It's crucial that you're able to think on your feet and provide great customer...


  • Abingdon, United Kingdom Air IT Full time

    Join the Thriving Team at Air IT as a 1st Line Service Desk Engineer!  Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey. Since our inception in...


  • Abingdon, United Kingdom Air IT Full time

    Join the Thriving Team at Air IT as a 1st Line Service Desk Engineer!  Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey. Since our inception in...

  • IT Support Engineer

    2 weeks ago


    Abingdon, United Kingdom Henderson Brown Recruitment Ltd Full time

    Henderson Brown IT Support Engineer - £31,000 - £34,000 - Abingdon - Permanent Monday - Friday - (6:30am - 3pm) & (9am - 5:30pm) + Shift Allowance Henderson Brown is recruiting an IT Support Engineer on behalf of a multi-franchise retail motor group based in Abingdon. The key objective is to have a strong Microsoft Azure and Network Firewalls background as...


  • Abingdon, United Kingdom Air IT Full time

    3rd Line Service Desk Engineer  Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer! Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation! Since our inception in 2005, we've blazed a trail...


  • Abingdon, United Kingdom Air IT Full time

    3rd Line Service Desk Engineer  Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer! Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation! Since our inception in 2005, we've blazed a trail...


  • Abingdon, Oxfordshire, United Kingdom The Engineer Full time

    Are you interested in contributing and helping to shape the future of the world’s energy? Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realising fusion energy, partnering with industry and research for...


  • Abingdon, Oxfordshire, United Kingdom The Engineer Full time

    Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our...


  • Abingdon, Oxfordshire, United Kingdom The Engineer Full time €35,520

    Quality Systems Co-ordinator Culham Science Centre, Abingdon, GB Full-time Salary: £35,520 + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 4 Department: QSHE Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in...

  • 1st Line IT Engineer

    2 months ago


    Abingdon, United Kingdom Trinity Fire & Security Systems Full time

    Job SummaryTo provideservice and support at the highest level. Providing topnotchtechnical assistance and customer service to our employees andbusiness partners. Your role will involve promptly addressing ITissues across various technologies software and hardware solutions.Youll handle incoming calls assist users through various channelsmaintain ticket...

  • First Line Technician

    2 weeks ago


    Abingdon, United Kingdom Hays Specialist Recruitment Limited Full time

    **Your new company** Our Client is a leading academic faculty based in Abingdon; the IT Department are a team of five staff who manage and support IT & AV equipment and associated infrastructure. You can develop your skills and technical knowledge through our Client's trainingand mentorship. **Your new role** The primary duties for this role are to manage...

  • Optical Engineer

    1 week ago


    Abingdon, United Kingdom Snap Inc. Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...


  • Abingdon, United Kingdom Wave Optics LTD Full time

    Apply locations Abingdon - 141 Park Drive time type Full time posted on Posted 30+ Days Ago job requisition id R0033815 Snap Inc. is a technology company. Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; Snap Lab is home to our hardware products with a world-class research & development team. Work on in-house...