![Hays Specialist Recruitment Limited](https://media.trabajo.org/img/noimg.jpg)
First Line Technician
3 weeks ago
**Your new company**
Our Client is a leading academic faculty based in Abingdon; the IT Department are a team of five staff who manage and support IT & AV equipment and associated infrastructure. You can develop your skills and technical knowledge through our Client's trainingand mentorship.
**Your new role**
The primary duties for this role are to manage the IT Helpdesk and provide 1st line IT support to staff, pupils and parents.
- Assign tickets to other IT team members or engage 3rd party contractors as required.
- Work to resolve and clear tickets as quickly as possible or to a given deadline, contacting clients where further information or clarification is needed.
- Place orders for IT equipment and consumables, receive and check deliveries and distribute items as required.
- Deliver basic IT Induction training to new Foundation staff as required.
**What you'll need to succeed**
- NVQ Level 3 or equivalent qualification in a relevant area
- Previous experience working in an IT or customer service role and demonstrable enthusiasm for ICT
- Has a good understanding of desktop computing, mobile devices and printing
**What you'll get in return**
- Up to £26,000 Per annum + Benefits
- Holiday
- Mandatory training will be on-site; this includes Cyber Security.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please get in touch with us for a confidential career discussion.
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