Desktop Support Engineer

3 weeks ago


Abingdon, United Kingdom Alamy Full time

**Desktop Support Engineer**
Location Oxfordshire
Contract: Full time, Permanent
Salary : Competitive

**The Role**
We are looking for a Desktop Support engineer to help build out, maintain and troubleshoot our expanding end user computing estate. You will be responsible for developing and Supporting Alamy’s technical operations across multiple locations both within andoutside of the UK.
Your focus will be on configuring and supporting internal users, resolving issues, managing user equipment and consumables, maintaining and developing user-related hardware and maintenance tools.

**Who we are**Alamy is a global ecommerce business that sells stock images, footage and live news, sport and entertainment imagery to customer around the world.
We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of.

**Responsibilities**
- As a team use the following Tech Stack:

- Desktop perspective, we run Dell machines running Windows 10/11, we also have a small number of Mac users.
- Office 365
- Core infrastructure: Cisco, Dell and Meraki network devices.

**Every day will be different, however you can expect some of your responsibilities to cover**:

- Deskside Support
- Build and Maintain IT assets - Installing & configuring Windows and Mac operating systems.
- User maintenance (Active Directory administration, MFA, VPN, Access Management)
- Manage and monitor all installed systems and infrastructure
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution

**About you and what you will bring**
- A sound Desktop Engineer with excellent communication, personal and governance skills, you must have the ability to problem solve and deliver at pace.
- You will ideally have a background in IT, computer system engineering or system engineering and analysis.
- Experience using ITSM tools for incident management
- Experience troubleshooting hardware and software issues on Windows and iOS based devices
- Experience of administration of Office 365
- Experience managing hardware assets and planning ongoing hardware refreshes
- A willingness to develop new capabilities within the organization that improve the digital experience

**Desirable**:
**Application Process**
A short 10/15 min call with our Recruiters, this allow us to learn more about you.
A 1 hour interview with our senior engineers. This part of the process allows you to get a real feel for the work the team is doing and allows us to learn more about your skillsets.
A 20 minute follow up call with the Head of team to check in with you and get your thoughts on whether the role is for you, answer any of your questions that may have come up throughout the process and clarify expectations.
If you are successful in the process, we will follow up with an offer for the role.
REF-203 505



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