2nd Line IT Technician

2 months ago


Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

Role: 2nd Line Engineer

Basis: Full Time

Salary/Package: £27-£34k

Hybrid working

Who is our client?

Our client specialises in IT security solutions and have won many awards for their excellence, including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since2003 and continue to grow year on year.

We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business.

Primary Purpose

The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.

The role will involve the following.
- Providing support to our clients
- Help the Helpdesk Management Team with continued business improvements
- Provide support to the apprentice, and 1st Line, engineers
- Manage/Maintain all escalations from the apprentice, and 1st line, engineers
- Communicate daily to clients with open tickets
- Managing the client's expectations with ongoing tickets
- Ensure all client related problems are logged correctly
- Inform the Desktop Team Lead of any tickets requiring escalations
- Working with client's 3rd party suppliers and vendors when appropriate
- Adhere to all company policies and procedures
- Ensuring that all role related KPI's are met
- Logging, managing, and resolving client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities
- Being an escalation point for all escalations coming from apprentice, and 1st line, engineers
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLA's are met

Person Specification

Minimum:

- Excellent knowledge in Windows 7/8/10 installation and configuration
- Good knowledge with MacOS installation and configuration
- 2+ years' experience working with medium-large businesses
- Ability to learn on your feet
- Strong communication skills
- Excellent troubleshooting and problem resolution skills
- Excellent client service
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 2 years' IT experience in a corporate or services environment
- Driving license and own transport

Desirable:

- Exposure to Microsoft Server OS - 2008/2012/2016
- Comptia A+
- Comptia N+
- Wireless management - Ubiquiti, Meraki, Netgear, etc
- Group policy management - deployment or management

What we offer you

**Benefits**:

- 20+ Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- Private medical cover
- Discounted gym membership
- Epic Christmas Parties
- Car Parking

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.


  • 2nd Line Technician

    1 month ago


    Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    Role: 2nd Line Engineer Basis: Full Time Salary/Package: £25-27k Our client specialises in IT security solutions and have won loads of awards for our excellence including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since2003 and continue to grow year on...


  • Abingdon, United Kingdom Air IT Full time

    Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to...

  • 2nd Line Support

    1 month ago


    Abingdon, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    Role: 2nd Line Engineer Basis: Full Time and Hybrid Salary/Package: £28k-£34k Location: Didcot Who is our client? Our client specialises in IT security solutions and have won many awards for their excellence, including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been...


  • Abingdon, United Kingdom Recruitment Genius Full time

    Role Overview This employer seeks an enthusiastic 1st Line Support Technician to join their growing team. This is a role for a self-motivated engineer to work focusing on great customer service with excellent communication skills and strong technical troubleshooting ability. It's crucial that you're able to think on your feet and provide great customer...

  • Lab Technicians

    1 month ago


    Abingdon, United Kingdom Adecco Full time

    Our client is looking for 2 Lab Technicians to work for 6 - 12 months. These are temporary assignments and are working 35 hour weeks and the pay rate is £11.28ph. Ideally you will have worked in a Chemistry Lab or similar. 1 role is in the Formulation Development Laboratory which supports the activities of the Pharmaceutical and Process Technology...


  • Abingdon, United Kingdom Air IT Full time

    Join the Thriving Team at Air IT as a 1st Line Service Desk Engineer!  Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey. Since our inception in...


  • Abingdon, United Kingdom Air IT Full time

    Join the Thriving Team at Air IT as a 1st Line Service Desk Engineer!  Ready to take your career to new heights with an award-winning MSP that's leading the charge in IT innovation? Look no further! At Air IT, we're not just a company; we're a force to be reckoned with, and we want YOU to be a part of our extraordinary journey. Since our inception in...


  • Abingdon, United Kingdom Air IT Full time

    3rd Line Service Desk Engineer  Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer! Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation! Since our inception in 2005, we've blazed a trail...


  • Abingdon, United Kingdom Air IT Full time

    3rd Line Service Desk Engineer  Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer! Are you ready to take your technical prowess to new heights? Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation! Since our inception in 2005, we've blazed a trail...


  • Abingdon, United Kingdom ITECCO Full time

    **Role**: IT Support Engineer **Location**: Oxfordshire **Salary**: £25,000 Looking for a challenging and rewarding opportunity as an 1st Line IT Support Engineer in the education sector? Join our clients team in Oxfordshire and take your career to the next level! **Key skills for the role include: ** Google Workspace experience - Strong hardware and...


  • Abingdon, United Kingdom Hays Specialist Recruitment Limited Full time

    **Your new company** Our Client is a leading academic faculty based in Abingdon; the IT Department are a team of five staff who manage and support IT & AV equipment and associated infrastructure. You can develop your skills and technical knowledge through our Client's trainingand mentorship. **Your new role** The primary duties for this role are to manage...


  • Abingdon, United Kingdom Selexa Consulting Ltd Full time

    Selexa are partnered with a leading tech client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.The Opportunity:The Senior Manufacturing Technician will...


  • Abingdon, United Kingdom Selexa Consulting Ltd Full time

    Selexa are partnered with a leading tech client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.The Opportunity:The Senior Manufacturing Technician will...


  • Abingdon, United Kingdom Selexa Consulting Ltd Full time

    Selexa are partnered with a leading tech client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies. The Opportunity: The Senior Manufacturing Technician will...


  • Abingdon, United Kingdom Selexa Consulting Ltd Full time

    Selexa are partnered with a leading tech client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies. The Opportunity: The Senior Manufacturing Technician will...


  • Abingdon, United Kingdom Selexa Consulting Ltd Full time

    Selexa are partnered with a leading tech client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies.The Opportunity:The Senior Manufacturing Technician will...

  • IT Support Analyst

    2 weeks ago


    Abingdon, United Kingdom R3vamp Limited Full time

    Circa £28k per annum Oxfordshire (Hybrid)PermanentYour New RoleWorking within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing predominantly 1st line, with some 2nd line support to users both on site and remote. No day will be the same in this exciting role. The organisation are...


  • Abingdon, United Kingdom Air-IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...


  • Abingdon, United Kingdom Air IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...


  • Abingdon, United Kingdom EnerSys Full time

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...