Neighbourhood Officers
6 months ago
No corporate call centre here Instead, you’ll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.
**Job requirements**:
- Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
**What we’re looking for**:
- An understanding of great customer service.
- An effective communicator who is empathetic and customer focused.
- An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
- Educated to A Level standard or equivalent.
**Help us to make sure everyone in our region has access to a happy home. APPLY NOW**
Working9till5 #NoWeekends #Flexible #OfficeHours #CustomerAdvisor #CustomerService #JobsThatGiveBack #Housing #GreatBenefits
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.
Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.
-
Neighbourhood Officers
6 months ago
Stoke-on-Trent, United Kingdom Staffs Housing Full timeWe’re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You’ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for...
-
Transferee Opportunities
3 months ago
Stoke-on-Trent, United Kingdom Staffordshire Police Full timeJob advert Transferee – Police Constables – Response and Neighbourhood Officers Is it time for a change, would you like to join a force that offers rewarding and challenging opportunities in a variety of roles, then a career with Staffordshire Police could be for you. We are currently recruiting for transferees at the rank of: Police...
-
Neighbourhood Coach
5 months ago
Stoke Gifford, United Kingdom Bromford Full timeIf you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering...
-
Dementia Care Assistant
5 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full time** Driving not required ** **EXPERIENCE ESSENTIAL** We are looking for Care Assistants to join our team providing 24 hour care for a lovely lady living with Alzheimer's disease in the family home in Burnham-on-Sea. **Shift pattern -** **Week 1** **Monday 14:15-21:45** **Tuesday 14:15-21:45** **Friday 07:00-14:15** **Saturday 14:15-21:45** **Sunday...
-
Dementia Care Assistant
5 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full time** Driving not required ** **EXPERIENCE ESSENTIAL** We are looking for Care Assistants to join our team providing 24 hour care for a lovely lady living with Alzheimer's disease in the family home in Burnham-on-Sea. **Shift pattern -** **Week 1** **Monday 14:15-21:45** **Tuesday 14:15-21:45** **Friday 07:00-14:15** **Saturday 14:15-21:45** **Sunday...
-
Neighbourhood Coordinator
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Additional role requirements**: - Basic DBS check **So what’s the role all about?** Representing us on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own...
-
Neighbourhood Coordinator
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place. **WE ARE CURRENTLY RECRUITING FOR OUR SCHEMES THAT ARE PRIMARILY BASED IN SURREY - WALTON-ON-THAMES, SUNBURY,...
-
Trainee Care Coordinator
6 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full timeFirstly.. we know what you are thinking“another care company” Let us stop you there, Neighbourhood Care isn’t just any old care company. We are a 10 time Award Winning local care provider. We pride ourselves on being open and transparent - no rubbish, no false advertisement, no promises we can’t keep. We are looking to recruit a dedicated Trainee...
-
Trainee Care Coordinator
5 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full timeFirstly.. we know what you are thinking“another care company” Let us stop you there, Neighbourhood Care isn’t just any old care company. We are a 12 time Award Winning local care provider. We pride ourselves on being open and transparent - no rubbish, no false advertisement, no promises we can’t keep. We are looking to recruit a dedicated Trainee...
-
Care Coordinator
6 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full timeFirstly.. we know what you are thinking“another care company” Let us stop you there, Neighbourhood Care isn’t just any old care company. We are a 12 time Award Winning local care provider. We pride ourselves on being open and transparent - no rubbish, no false advertisement, no promises we can’t keep. We are looking to recruit a dedicated Care...
-
Care Coordinator
6 months ago
Burnham-on-Sea, United Kingdom Neighbourhood Care Full timeFirstly.. we know what you are thinking“another care company” Let us stop you there, Neighbourhood Care isn’t just any old care company. We are a 12 time Award Winning local care provider. We pride ourselves on being open and transparent - no rubbish, no false advertisement, no promises we can’t keep. We are looking to recruit a dedicated Care...
-
Activities and Events Officer
4 weeks ago
Stoke-on-Trent, United Kingdom CV-Library Full timeActivities and Events Officer £13,966 / £18,622 a year Stoke-on-Trent Permanent, Part Time Hours per week 21 or 28 We’re looking for two people (1 x 21 hours a week) (1 x 28 hours a week) to take responsibility for coordinating, supporting and delivering events and activities in our Extra Care and Sheltered Housing Villages and in our...
-
Activities and Events Officer
4 weeks ago
Stoke-on-Trent, United Kingdom Staffs Housing Full timeWe’re looking for two people (1 x 21 hours a week) (1 x 28 hours a week) to take responsibility for coordinating, supporting and delivering events and activities in our Extra Care and Sheltered Housing Villages and in our wider community neighbourhoods.Job requirements:Develop and deliver a programme of activities and events with our customers, that puts...
-
Programme Coordinator
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom IRIS Recruitment Full timeJob DescriptionIRIS Recruitment is seeking a talented Activities and Events Officer to join our team. As a key member of our Customer & Neighbourhoods Team, you will be responsible for coordinating, supporting, and delivering events and activities in our Extra Care and Sheltered Housing Villages and in our wider community neighbourhoods.Key...
-
Head of Neighbourhoods
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Additional role requirements**: - DBS - Full Drivers License **A little bit about what we are looking for...** Are you ready to lead a dynamic team, shape communities, and drive operational excellence? As the **Head of Neighbourhood Contact** at PA Housing, you’ll play a pivotal role in enhancing the resident experience and fostering strong community...
-
Community Officer
5 months ago
Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full timeAs part of our commitment to the community we are looking for an enthusiastic individual with excellent people and communication skills to join the Community Engagement Team within Neighbourhoods. An exciting opportunity has arisen for a community officer to join the team in leading and representing the communities we serve. You will be responsible for...
-
Urban Design Tools Officer, Office for Place
2 months ago
Stoke-on-Trent, United Kingdom Ministry of Housing, Communities and Local Government Full timeJob summaryAre you interested in how we can create happier, healthier and more sustainable places? The Office for Place is a newly established non-departmental public body that will develop and share evidence, advice, tools and learning to support the creation and stewardship of places that are beautiful, sustainable, popular, and healthy. It has its origins...
-
Community Engagement Coordinator
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom IRIS Recruitment Full timeJob TitleActivities and Events OfficerAbout the RoleWe are seeking two skilled professionals to join our team as Activities and Events Officers, responsible for coordinating, supporting and delivering events and activities in our Extra Care and Sheltered Housing Villages and wider community neighbourhoods.This is a fantastic opportunity to make a real...
-
Head of Neighbourhoods
6 months ago
Walton-on-Thames, United Kingdom PA Housing Full time**Additional role requirements**: - DBS - Full Drivers License **A little bit about what we are looking for...** Are you ready to lead a dynamic team, shape communities, and drive operational excellence? As the **Head of Neighbourhood Contact** at PA Housing, you’ll play a pivotal role in enhancing the resident experience and fostering strong community...
-
Clacton-on-Sea, United Kingdom Essex County Council Full timeLocum Adults Social Worker - Neighbourhood Team Temporary, Full Time £192 PAYE/£207 Umbrella Location: Clacton on Sea Working Style: Closing Date: 28th October 2024 With us, you can achieve more – for yourself as well as the vulnerable adults you work to support. We’re always looking for new ways to deliver even better services, Social...