Neighbourhood Officers

5 months ago


StokeonTrent, United Kingdom Staffs Housing Full time

We’re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You’ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you.

**Job requirements**
- Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live.
- Provide effective and timely housing, income and neighbourhood management service across our homes.
- Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service.
- Work effectively and positively with the Customer Hub to maximise customer satisfaction.
- Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate.
- Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy.

**What we’re looking for**:

- Someone educated to degree level or equivalent and CIH Level 3 minimum.
- Excellent communication skills.
- Positive ‘can-do’ approach.
- Understanding of great customer service and customer care.
- Ability to work under pressure and manage multiple tasks and demands.
- Idea generation and implementation.
- Have an understanding of the principles of Value for Money.

Housing #Community #NeighbourhoodOfficer #FullTime #GreatBenefits #JobsThatGiveBack

INDMED

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.

Watch the video below to discover more about who we are and how we're helping to champion happy home across Staffordshire and surrounding areas.



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