Credit Control Specialist

6 months ago

Derry, United Kingdom Flogas Ireland LTD Full time

Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 90,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry.

As we continue to grow, we are now seeking to recruit a new Credit Control and Collections Specialist to proactively manage the credit control and collection team. This is a varied role, helping to manage an onsite team within a busy department.

**Main areas of responsibilities**:

- Managing the credit control and collection team from a people leadership perspective, including employee performance, training & development.
- The post holder must have a hands-on approach across all operational areas, taking responsibility for day-to-day projects and activities.
- Create and implement the credit strategy to ensure effectiveness and maximise collections whilst minimising bad debts.

**Key Roles, Duties and Responsibilities**:

- Manage debt and credit ledgers for all sectors of Electricity accounts including setting and driving monthly cash collection targets.
- Report on commercial and domestic debtor days, including implementing processes to reduce debtor days, bad debts review and write downs.
- Manage escalated queries or disputes to satisfactory conclusion, including liaising with the Commercial, billing and Customer Service teams to resolve any outstanding queries.
- Manage the process for referral of overdue accounts for legal action and manage the legal process.
- Management and participation in various credit risk reviews, projects and initiatives, including regulatory change, audit / regulatory inspections and issue remediation as needed.
- Manage cash allocation to the accounts, including unpaid direct debits, refunds and direct debits runs.
- Develop strategic partnerships across the Budget Energy management team, working closely with other internal departments to promote a culture of communication, continuous improvement and teamwork.
- Representation of Budget Energy in wider organisation process improvement projects including actively working with IT to improve business processes and systems.
- Credit control and collection ambassador for ERP migration to help future proof the business.
- Adhoc duties as required.

**Education**:
Minimum of Institute of Credit Management Qualification or equivalent.

**Experience**:
5+ years’ credit experience with 3+ years’ experience managing people.

**Role specific (technical) knowledge / skills**:

- Excellent IT skills, particularly in Microsoft Office and experience of ERP systems.
- Strong communication and management skills
- Strong customer focus and negotiation skills

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

**Salary**: £34,000.00-£38,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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