Systems Administrator

5 months ago

Northampton, United Kingdom Avery Healthcare Full time

**About The Role**:
Avery Healthcare is a leading aged care provider in the United Kingdom with a network of 100 homes dedicated to providing high-quality care and support to the elderly. Our commitment to excellence, compassion, and innovation in aged care services sets us apart in the industry. As we continue to grow, we are seeking a System Administrator to manage and maintain our Softworks Time and Attendance Software and Exchequer Accounting Software, critical components of our IT infrastructure.

This position would be hybrid with you required to come to the Group Support Centre at least 2 days a week.

**Position Overview**:
We are looking for a System Administrator with expertise in Time and Attendance Software and Accounting Software to ensure the smooth operation and optimal performance of these vital systems. As a System Administrator, you will report directly to the IT Director and play a pivotal role in maintaining, configuring, and troubleshooting the software systems that underpin our organization's daily operations.

**Key Responsibilities**:

- **System Maintenance**: Regularly perform system maintenance, updates, and patches to ensure the reliability and security of Softworks Time and Attendance Software and Exchequer Accounting Software.
- **User Support**: Provide technical support to end-users, addressing software-related issues, troubleshooting problems, and resolving support tickets in a timely manner.
- **Configuration and Customization**: Configure and customize the software systems to meet the specific needs of Avery Healthcare, ensuring the software aligns with our operational requirements.
- **Security Management**: Implement and monitor security measures to safeguard sensitive data and maintain data integrity. This includes user access control, data encryption, and regular security audits.
- **Backup and Recovery**: Develop and maintain backup and disaster recovery procedures to ensure business continuity in case of system failures or data loss.
- **Documentation**: Maintain comprehensive documentation of system configurations, procedures, and user manuals for reference and training purposes.
- **Vendor Relations**: Act as the primary point of contact with software vendors, including Softworks and OneAdvanced, to report and resolve software-related issues, and stay informed about software updates and improvements.
- **Performance Optimization**: Continuously monitor and analyze the performance of the software systems, identifying areas for improvement and implementing enhancements to optimize efficiency.
- **Compliance**: Ensure that the software systems comply with relevant industry regulations and standards, such as data protection and financial reporting requirements.

**Your Working Life**
- A career development pathway and support with qualifications - linked with increases in salary
- A comprehensive and supportive induction programme to ensure confidence and competence

**About You**:
To be successful in this role, you will need:

- Proven experience as a System Administrator, with specific expertise in Time and Attendance Software and Accounting Software.
- Strong knowledge of system administration and best practices.
- Proficiency in troubleshooting and resolving software-related issues.
- Excellent communication and interpersonal skills to provide effective user support.
- Familiarity with data security and privacy regulations.
- Ability to work both independently and as part of a team.
- Relevant certifications in system administration and software management are a plus.
- Preferable experience in Softworks Time & Attendance and/or Exchequer Accounting software

Join Avery Healthcare in our mission to provide top-quality care for the elderly and make a meaningful difference in the lives of our residents.

**About The Company**:
Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

**This Post will Require**

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.

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