Cellar Service Team Member

3 months ago

Bury St Edmunds, United Kingdom Greene King Full time

Company Description

As a Cellar Service Team Member, you will provide exceptional service experience to our customers when contact is made through the contact centre to advise of a challenge or breakdown of their beer dispense equipment. You will support to ensure great people in great pubs serve great beer.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

**We’re all about rewarding our team’s hard work, that’s why**

**You’ll receive a competitive salary, pension contribution as well as**:

- The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- Refer a friend - if you follow our refer a friend scheme and your referral is successfully hired, you will receive a generous bonus
- Wagestream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

**Job Description**:
**Your role as a Cellar Service Team Member**

Working Monday to Friday 8.30am to 4.45pm (with occasional rostered out of hours shift cover), this role offers the flexibility for hybrid working (50%).
- Provide technical guidance for beer dispensing equipment faults, empowering customers with self-help solutions.
- Exceed department-defined targets through dedicated efforts whilst creating outstanding service experience for customers.
- Expand your knowledge of beer dispensing equipment and efficiently allocate reactive maintenance tasks for Greene King technicians.
- Build robust inter-departmental and Greene King-wide connections whilst enhancing teamwork.
- Booking important planned maintenance, site upgrades and cellar repairs to ensure all of our pubs are pouring the perfect Greene King beer.

**What you’ll bring**
- A natural ability to connect with others in a meaningful way, fostering relationships that lead to accurate analysis and trend spotting.
- Excellent written and verbal communication skills to effectively convey tasks and issues.
- A goal-driven mindset with genuine enthusiasm actively striving for excellence by taking proactive actions to achieve targets.
- Resilience and optimism with genuine care for customers and outcomes.

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