Cellar Service Team Member

6 months ago

Bury St Edmunds, United Kingdom Greene King Full time

Company Description

As a **Service Coordinator** you will to provide exceptional service experience to our customers when contact is made through the contact centre to advise of a challenge or breakdown of their beer dispense equipment.

You will support the customer to resolve the issue remotely and where this is not possible assign a Greene King Engineer or a Service Provider to support the customer on site.

As part of the Cellar Service team you will support to ensure great people in great pubs serve great Beer.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

**We’re all about rewarding our team’s hard work, that’s why**

You’ll receive a competitive salary, pension contribution as well as:

- ** The chance to further your career across our well-known brands **- as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Free employee assistance program** - mental health, well-being, financial, and legal support because you matter
- ** Discount of 50% for you and 25% for your loved ones** at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- ** Refer a friend** - Who do you know who could be interested in a new role? When they are placed, you could receive up to £1,000 for referring them
- ** Wagestream** - access your wage before payday for when life happens.
- ** Retail discounts** - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

**Job Description**:
**Your role as a Service Coordinator**
- Provide an exceptional Service experience for your customer
- Answering telephone queries and establish faults with beer dispense equipment, providing technical advice on how to resolve the fault and engaging the customer to self help
- Building strong working relationships within the department and across Greene King
- Ensuring jobs inputted accurately and in real time
- Develop your technical knowledge of Beer Dispense equipment.

**What you’ll bring**
- Excellent customer experience
- Cooperation and team work
- Enthusiasm and keenness
- Great Problem-solving skills
- A positive outlook and willingness to take action
- Resilience and drive to see things through

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