Sales Coordinator

1 week ago

Ashbourne, United Kingdom Artisan Biscuits Ltd Full time

An exciting opportunity for an experienced Sales Administrator to join an established Team based at the company’s Head Office in Ashbourne, Derbyshire.

**Who are we?**

We are a manufacturer of quality baked goods: biscuits, cookies and toast If you have relevant sales experience, and a love of fine food we would love to hear from you.
- **Site based role, no flexible working from home available due to the nature of the role. **_

**Duties**:

- Add customer and prospective customer information on to our CRM system, and keep it up-to-date
- Use the CRM system to record notes of meetings and calls, and to set actions
- Keep an accurate and up-to-date filing system for all customers that is both logical and easy to follow
- Ensure the export manual for each country is kept updated and complete
- Assist with the account set-up for new export customers
- Become familiar with every aspect of every product that will be relevant to customers and potential customers
- Send samples, marketing and promotional material, and price lists to current and prospective customers, when requested to do so by Account Sales Managers
- Enter sales orders and related instructions promptly and accurately on to the system
- Discuss orders with customers and amend those orders, where this is necessary to meet minimum order quantities and pallet layer configurations
- Send order confirmations to customers
- Make colleagues who are responsible for fulfilment and despatch aware of special customer requirements
- Inform customers of likely delivery dates
- Contact customers to establish their actual future order requirements against forecasts they have placed
- Raise purchase orders for external stock
- Liaise with freight forwarders for ETAs and freight rates
- Liaise with transport companies to arrange collection and delivery of orders
- Ensure all documentation (including Health Certificates, Certificates of Origin, RPA Certificates of Free Sale, and Certificates to be authenticated by a Notary Public) have been applied for and are accurately prepared, and all customer-specific collection procedures are being followed, so as to ensure that all orders are despatched correctly
- Invoice customers promptly and accurately
- Issue credit notes as required
- Approve invoices from freight forwarders and certificate-issuing authorities, and submit them for payment.
- Some direct business-to-business sales administration experience, preferably export-related
- Evidence of attention to detail
- Evidence of reliability
- Evidence of enthusiasm
- Some interest in and appreciation of quality food
- Preferably a working knowledge of one European language other than English.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ashbourne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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