Ifm Receptionist

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the Reception team at St Oswald’s Hospital.

Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure. You must have good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g. Word, Excel and Outlook.

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team. Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness at St Oswald’s.

Reception Opening time is 08:00.

To be responsible for the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external. Support the Site Operational Manager with any duties. Provide a calm, friendly, helpful and professional service. To ensure health and safety priorities in communal areas.

To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; franking and posting outgoing mail; answering all telephone queries and forwarding calls to appropriate services.

To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

**You will need to have**:

- A good standard of general education which includes English language GCSE, Grade C or above
- Previous Customer Service experience
- IT literacy skills
- Excellent communication and interpersonal skills

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

**Benefits include**:

- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBTI+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities

**PLEASE NOTE**: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
- To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly, and directing them appropriately once they have arrived.
- Telephone answering service (general enquiries/cancelations)
- Receipt of all incoming mail and its distribution.
- Using your initiative and local knowledge to answer patient queries, and sign post to appropriate local services.
- To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
- Order and maintain supplies as necessary and in accordance with Trust policies
- Sale of continence products
- Responsible for reporting general faults on site.
- To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked
- Printing/Photocopying
- Maintaining site emergency equipment
- When on duty to act as a Fire Warden
- Other duties may be required in response to additional service needs
- Any other duties commensurate with the grading of the post and at the request of the site coordinator.
- To provide cover for colleagues’ absence during the opening hours of the hospital to ensure adequate reception cover.