Card Dispute Associate

6 months ago

Manchester, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.
Our aim is to give customers clarity and control over their money, by allowing customers to manage it entirely through the Starling banking app. We are looking for a Card Dispute Associate to join our team on a full-time basis and support our growth for a next generation, digital bank.
This team will work between 9am-5:30pm, Monday - Friday.
Applications for this role will close on 12/09.
This role will be based in Manchester.

**Responsibilities include**:

- Supporting customers through their dispute resolution in a value driven and empathetic manner.
- Using your analytical skills and disputes knowledge to find the best resolution for the customer and the bank.
- Keep up to date with Mastercard Chargeback rules to ensure claims are submitted correctly.
- Identifying trends in customer disputes and escalating them within the team.

**Requirements**:

- Strong customer focus
- Excellent communication skills, both written and oral.
- Experience in financial services or a similar environment.
- Experience of Retail card disputes would be desirable, but not essential as full training will be given.
- Enthusiastic and adaptable to a rapidly changing environment.
- Strong team worker who is also able to work alone to achieve their goals.
- Ability to balance workload and deal with multiple priorities.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

**About Us**:
We’re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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