Card Scam Associate

3 months ago


Manchester, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
Based in the Financial Crime Department under Card Fraud Operations; As a Card Scam associate, you will be part of an experienced team investigating and resolving Card Scam and UPP claims. You will be responsible for using the appropriate investigation tools available, to make an informed decision on a case and then provide a detailed response to the customer.
Applications for this role will close on 28/03 at 12pm.

**The Shifts**:
We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm. However all contracts across operations are on a 24/7 and therefore could change to meet business needs.

**Training for the role**:
We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling
This is a hybrid role, the first 6 weeks will be spent full time in our office, moving to 1/2 days per week, after this period.

**Our recruitment process**:
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Stage 1 - Phone Call/One Way Video
Stage 2 - Video Interview with the Fraud Claims team

**Responsibilities**:

- Using excellent case management skills; be able to deal with multiple claims at once whilst adhering to SLA timeframes.
- Liaising with other relevant third parties such as merchants, financial institutions and relevant law enforcement agencies.
- Using analytical and investigation skills to find the best resolution for the customer and the bank.
- Identifying potential scam trends and escalating them within the team.
- Recommend improvements for processes and prevention.
- Completing a thorough investigation for card scams and UPP claims.
- Creating and maintaining Chargebacks (if applicable) through Mastercard Connect in line with timeframes, regulations and requirements.

**Requirements**:

- Keen interest in stopping all elements of Financial Crime.
- Working in a Financial Crime function is preferable.
- Excellent communication skills, both written and orally.
- A team player who is also able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Strong interpersonal and organisational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

**About us**:


  • Card Dispute Associate

    3 months ago


    Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Card Fraud Associate

    3 months ago


    Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...


  • Manchester, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...


  • Manchester, United Kingdom Subway Full time

    Position: Subway Service AssociateLocation: ManchesterEmployment Type: Part-Time / PermanentCompensation: £12.04 per hourEmployer: Asda ExpressWe are seeking enthusiastic and committed Service Associates who excel in delivering exceptional customer experiences at our Subway outlet. As a Service Associate, your responsibilities will encompass engaging with...


  • Manchester, United Kingdom Subway Full time

    Position: Subway Service AssociateLocation: ManchesterEmployment Type: Part-Time / PermanentCompensation: £12.04 per hourCompany: Asda ExpressWe are seeking enthusiastic and committed Service Associates who can deliver exceptional customer experiences in our Subway outlet. As a member of our team, your responsibilities will include interacting with...


  • Manchester, United Kingdom Subway Full time

    Position: Subway Service AssociateLocation: ManchesterEmployment Type: Part-Time / PermanentCompensation: £12.04 per hourCompany: Asda ExpressWe are seeking enthusiastic and committed individuals to provide exceptional customer service at our Subway outlet. As a service associate, your responsibilities will include interacting with customers, ensuring a...


  • Manchester, United Kingdom Subway Full time

    Position: Subway Service AssociateLocation: ManchesterEmployment Type: Part-Time / PermanentCompensation: £12.04 per hourCompany: Asda ExpressWe are seeking enthusiastic and committed Service Associates who excel in delivering exceptional customer experiences at our Subway outlet. As a member of our team, your responsibilities will include interacting with...

  • Sales Associate

    1 day ago


    Manchester, United Kingdom Harbor Freight Tools Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Harbor Freight Tools. As a Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers, ensuring they find the right tools for their needs.Key ResponsibilitiesProvide excellent customer service,...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAn amazing consultancy based in the city centre, with a modern yet cosy and welcoming office. They have a secure pipeline of work across leisure and resi schemes in the North West and nationally.This is an opportunity for a senior surveyor looking to take the next step to an associate position or an associate looking to further progress his...

  • Accounts Assistant

    5 days ago


    Manchester, United Kingdom Robert Half Full time

    We are partnering with an leading banking investment firm based in Manchester City Centre. Our client are going through a period of growth and are seeking an Accounts Assistant to join the team.6 months interim - view for a permanent opportunity. Hybrid working. Accounts Assistant responsibilities include:* Completing daily and monthly reconciliation of all...


  • Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    This temporary vacancy has arisen due to the secondment of the current postholder and provides a fantastic opportunity to join a large and diverse Mental Health Trust on a journey of improvement and transformation. You'll play a pivotal role in shaping the future of our workforce and organisational culture, building strategic, creative and forward thinking...


  • Manchester, United Kingdom Verisure Services (UK) Limited Full time

    Field Sales AssistantCompany Overview:Verisure Services (UK) Limited is a prominent provider of monitored security systems across Europe, safeguarding millions of clients globally. We pride ourselves on being a certified TOP Employer, committed to fostering a supportive and enriching workplace for our staff.Compensation Overview:Potential earnings of...

  • Sales Associate

    2 days ago


    Manchester, United Kingdom TJX Companies, Inc. Full time

    About TJX Companies, Inc.TJX Companies, Inc. is a leading off-price apparel and home fashions retailer. We operate a portfolio of four global brands: T.J. Maxx, Marshalls, HomeGoods, and Sierra Trading Post.Our CultureWe value honesty, integrity, and treating others with dignity and respect. Our culture is defined by our commitment to these values, which...

  • Sales Associate

    2 hours ago


    Manchester, United Kingdom TJX Companies, Inc. Full time

    About TJX Companies, Inc.TJX Companies, Inc. is a leading off-price apparel and home fashions retailer. We operate a portfolio of four global brands: T.J. Maxx, Marshalls, HomeGoods, and Sierra Trading Post.Our CultureWe value honesty, integrity, and treating others with dignity and respect. Our culture is defined by our commitment to these values, which...


  • Manchester, United Kingdom MERJE Ltd Full time

    Customer Support Associates 6 Months Contract Salary: £12.09 per hour Location: UK Flexible – Fully Remote The Company This company is a UK-based Financial Services organisation founded in 2012. They offer Credit Card and Mortgages and are a modern and dynamic brand. They are a big player in their sector, with a focus on delighting their customers and...


  • Manchester, United Kingdom MERJE Full time

    Customer Support AssociatesSalary: £12.09 per hourLocation: UK Flexible – Fully RemoteThe CompanyThis company is a UK-based Financial Services organisation founded in 2012. They offer Credit Card and Mortgages and are a modern and dynamic brand. They are a big player in their sector, with a focus on delighting their customers and making people happier...


  • Manchester, United Kingdom whitbread Full time

    Job Summary:We are seeking a skilled and friendly Front Desk Associate to join our team at Premier Inn in Hyde. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...


  • Manchester, United Kingdom adamas lux Full time

    Job Title: Retail Sales AssociateLocation: Manchester, United Kingdom About the Position: We are seeking an enthusiastic and customer-oriented Retail Sales Associate to become a vital part of our team at Adamas Lux. In this position, you will play a key role in providing exceptional customer service, boosting sales, and ensuring a delightful shopping...

  • Groom Artist

    3 months ago


    Manchester, United Kingdom Airship Images Full time

    **Overview**: **Location**: Manchester, UK / Hybrid **Job Type**: Permanent / Full-Time **Salary**: Competitive Salary Airship Interactive is the leading end-to-end external art & co-dev studio for the global gaming industry. We have collaborated with the biggest names in the industry and carved a solid reputation on the back of our results. EA, 2K,...

  • Senior Associate

    3 months ago


    Manchester, United Kingdom TLT LLP Full time

    We are recruiting for a Senior Associate to join our Commercial team in Manchester, Bristol or Birmingham. This role will form a crucial part of our team, supporting clients principally across the Financial Services, Retail, Leisure and Digital sectors and more widely on occasion, supporting a range of projects and advice relating to supply, procurement,...