Events Delegate Registration Coordinator
3 weeks ago
**Senior Events Delegate Registration Coordinator - Full time, permanent hybrid role
Monday - Friday, Hours 9am - 5:30pm
Salary £25,000 - £30, 000 per annum**
**Based in Southwark London**
We are currently recruiting for a Senior Registration Coordinator for a creative and dynamic marketing company based in central London. Lovely modern offices with a buzzy environment.
As Senior Registration Coordinatoryou will work closely with the events teams.
**Key Responsibilities**:
- Be the client’s daily point of contact in the support of the business
- Manage a dedicated inbox for customers, ensuring customer service levels and service level agreements are maintained at all times
- Monitoring various memberships, programs, audit trackers and reports
- Managing corrections, updates, processes, and escalations when required
- Collaborate the wider company, including global associates
- Project manage internal & external requirements within timelines
- Provide regular updates to the contact centre and wider team on any changes in information
- Arrange daily call backs for new registrations for hotel reservations for required conferences
**Essential**:
- Demonstrate strong and effective communication skills
- Strong telephone skills with the ability to handle difficult conversations and queries
- Can multi-task and manage time to include managing concurrent tasks efficiently
- Proven project management skills
- Detail oriented with strong organisational skills
- Experience in supporting or managing client projects with over 500 attendees
- Ability to work with client/s, co-workers and vendors in multiple locations and time zones
- Strong overall Microsoft Office and G-Suite skills, especially Excel/Google Sheets
- Experience working in an event planning environment
**Highly Desirable**:
- A good level of IT skills including working on databases and comfortable working in multiple technical environments
- Fluency or working knowledge of another European language
- Experience within a marketing agency would be an advantage
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