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Systems Administrator

4 weeks ago

Wakefield, United Kingdom Solace Full time

**Job Title**: System Administrator

**Reporting to**: Corporate Resources Coordinator

**Role Overview**

Provide effective and efficient system administration including Salesforce and related items, working flexibly to support colleagues across the organisation in all systems and data matters as necessary.

**Principal Responsibilities**
- Maintain the integrity of data on the Salesforce CRM, addressing any identified issues.
- Bridge the knowledge gap between the CRM system capabilities and the users who interact with it.
- Understand not only the CRM software but also business processes across the organisation and how they relate to the CRM software and its usage.
- Verify and reconcile data that has been entered into the group’s systems and educate users on how to correctly enter that information in the first place.
- Provide training and education for new users and for existing users as the CRM system evolves and grows.
- Understand how to customise and troubleshoot the software as needs change and feed in to proposed revisions to address system issues and/or enhance processes.
- Liaise with colleagues as necessary to ensure and deliver continual improvement in data quality, including regular reporting on key KPIs relating to CRM data and use
- Assist with the review and maintenance of group-wide quality assurance processes and compliance with relevant external quality standards (e.g. ISO 9001)

**Other Responsibilities**
- Ensure appropriate treatment for ‘forget me’ and ‘unsubscribe’ requests however arriving in the organisation/database (e.g. through Hubspot or other means)
- Liaise with finance team on reporting of financial transactions originating through Salesforce and appropriate recording of relevant items (e.g. direct debits or deferrals)
- Create and maintain reports and key data dashboards for areas of the business as required
- Work flexibly in support of the operations of the organisation.
- Gain understanding of all aspects of the organisation in order to be able to accurately prioritise workload and work on own initiative.
- Encourage a culture of communication, trust and team working across the organisation.
- Undertake other roles and responsibilities as directed, to ensure that the business and operational priorities of the organisation are at all times effectively delivered.

**General**

The job description is intended as a general guide and is not an inflexible specification. It may be altered from time to time as the post-holder, the organisation and working practices develop, always in discussion with the post holder.

The post-holder is also expected to undertake any other duties commensurate with the level of the post and which can reasonably be expected to be within his/her capability.

All staff are expected to be collaborative and flexible in their duties, modelling the group's core values and standards in carrying out their job. Post holders are expected to work collaboratively with colleagues within the group, partner agencies and other organisations in the delivery of excellent integrated services for our customers.

Person Specification

Key competencies, skills, knowledge & experience
- Excellent Microsoft Office skills, particularly Excel
- Previous use and knowledge of Salesforce including adding and editing users, contacts and data
- Organise priorities so that work is delivered accurately and on time
- Quality-focused approach to deliver the best possible service to internal and external customers
- Ability to work confidently and professionally with individuals at all levels within the organisation
- Ability to analyse problems and develop practical solutions.
- Team player, willing to adapt to meet changing needs and circumstances
- Attention to detail and strong evidence of ability to produce accurate work to tight deadlines
- Able to demonstrate high level of initiative and organisational skills
- Effective communication skills (verbal & written)
- An aptitude for adaptability and learning
- Experience of working in an office / hybrid environment.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Salesforce: 1 year (preferred)

Work Location: Hybrid remote in Wakefield, WF1 5RH

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