Trade Counter Assistant

6 months ago

Edinburgh, United Kingdom Resideo Full time

We are currently looking for a Trade Counter Assistant to join the ADI team in the Edinburgh branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.

Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.

Responsible for providing support in selling of Resideo products and/or services to existing customers and in identifying new selling opportunities to existing customers. You will complete administrative work associated with the sales process. You will utilize business knowledge to assess customer needs and enhance the customer buying experience. You will identify and escalate opportunities for process improvement. You will provide support to cross-functional teams. Drive business growth by closing sales. Identify possible improvement opportunities. Exhibit understanding of Resideo products, systems, and procedures.

**KEY RESPONSIBILITIES**:

- all day-to-day Branch Operations, including the management of branch inventory, shrinkage, and cash/credit control including customer invoice queries.
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Ensure compliance with all aspects of Health and Safety, implementing preventive and corrective measures.
- Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
- Support achieving & delivery of Branch KPI’s to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery (shunt) to support in putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work required to successfully ensure we have no loss to the business.
- Process PDQ transactions and ensure that the correct monies are applied to the ERP system and the customer is in receipt of the correct inventory, making sure we have taken the correct payment in line with the invoice value.
- Respond to inbound calls and look for opportunities to increase the customer's request order / quotation by utilizing the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter - to support serving customers on the trade counter, pick pack and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders / quotations and technical queries, passing on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

**JOB DUTIES**:

- Maintain Existing Customers
- Provide Excellent Customer Support
- Raise Escalations
- Actively upsell and maintain sales volumes
- Deal with multiple tasks - order management, phone queries, stock control
- Learn and understand our products, systems, and procedures Work as a team

**YOU MUST HAVE**:

- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favorably
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team positive attitude

**WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team Strong desire to learn

**WHAT'S IN IT FOR YOU**
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression Opportunity to work for a forward-thinking global brand

Li-KM1

LI-ONSITE

  • Trade Counter Assistant

    6 months ago

    Edinburgh, United Kingdom Pirtek Full time

    Ref: TRADE COUNTER ASSISTANT - EDINBURGH - Location: Edinburgh - **Contact **Pirtek Edinburgh **Name **Ben Jones **Salary **Competitive DOE **Address **40a Swanfield, Edinburgh EH6 5RX **Phone** 0131 554 1445 - We have a job opportunity at Pirtek Edinburgh. Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from...

  • Trade Counter Assistant

    5 months ago

    Edinburgh, United Kingdom Jewson Full time

    We’re looking for a motivated and driven individual to join our busy team in **Jewson Edinburgh (Craigentinny)** as a **Trade Counter Assistant!** Our **Trade Counter Assistants** are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You’ll be the face (and voice!) of the business, often the first point...

  • Trade Counter Branch Assistant

    6 months ago

    Edinburgh, United Kingdom Stevenswood Full time

    Stevenswood is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we are part of the Customade Group, one of the UK’s leading manufacturers and suppliers of fenestration products to retail, trade, and distribution...

  • Trade Counter Branch Assistant

    7 months ago

    Edinburgh, United Kingdom Stevenswood Ltd Full time

    Stevenswood are looking for an additional Branch Assistant at our Edinburgh trade counter due to continued growth. **Branch Assistant role**: The essence of what we do is to provide excellent service. Utilising good people skills and building solid connections with our customers, generating accurate quotations and orders using Window Designer, scheduling...

  • Trade Counter Assistant/Driver

    1 month ago

    Edinburgh, United Kingdom Eurocell Group PLC Full time

    ROLE : Trade Counter AssistantHOURS : 44 per WeekSALARY : £26,698 basic salary per yearBONUS : Realistic total earning potential of up to £30,298 per yearEurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and...

  • Trade Counter Assistant/Driver

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Eurocell Group PLC Full time

    Job DescriptionWe are the market leader for uPVC products within the building industry and a successful, dynamic, and ambitious company.Key Responsibilities:To assist the trade counter team in delivering excellent customer service.To maintain accurate records of sales, stock levels, and customer interactions.To provide product knowledge and advice to...

  • Trade Counter Sales Assistant

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Eurocell plc Full time

    ROLE: Trade Counter AssistantHOURS: 44 hours per week, permanent roleSALARY: £26, basic salary per yearBONUS: Realistic total earning potential of up to £30, per yearEurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We believe our people are our greatest asset.Our Trade Branch Network roles offer a...

  • Trade Counter Sales Assistant and Driver

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Eurocell Group Ltd Full time

    ROLE: Trade Counter Sales AssistantHOURS: 44 hours per weekSALARY: £26,698 basic salary per yearBONUS: Realistic total earning potential of up to £30,298 per yearEurocell Group Ltd is a leading manufacturer of uPVC products for the building industry. We are seeking a skilled Trade Counter Sales Assistant and Driver to join our team.As a Trade Counter Sales...

  • Pharmacy Counter Assistant

    5 months ago

    Edinburgh, United Kingdom Gam Stuart Ltd Full time

    We are looking for an enthusiastic, patient focused Trainee/Medicines Counter Assistant to work within our company to help us drive forward our growing business. **Pay negotiable depending on experience** **Location - Craiglockhart Pharmacy (Minimum hours 16)** The Medicines Counter Assistant is a key member of the pharmacy team. You are the first person...

  • Counter Assistant

    5 months ago

    Edinburgh, United Kingdom The Dolphin fish bar Full time

    '''Duties''' - Greet customers and provide excellent customer service - Take customer orders accurately and efficiently - Assist with food preparation and assembly - Ensure food safety and sanitation standards are followed - Handle cash transactions and operate the cash register - Upsell additional menu items or promotions - Maintain cleanliness and...

  • Counter Sales Assistant

    5 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Counter Sales Assistant Location: EH11 **Salary**: £10.73 per hour Working Hours: Tuesday - Thursday, 8:00 to 14:30 with 30 minute unpaid break Employment Type: Part-Time (22 hours per week) Are you passionate about providing exceptional customer service and have a love for high-quality meats? Join our team as a Counter...

  • New Counter Assistant

    6 months ago

    Edinburgh, United Kingdom GoldSea Take- Away Full time

    **Position: Counter Assistant - Take Away** The counter assistant is responsible for assisting the cashier with counter duties and assisting the cashier with all tasks related to the sales process. **Core Duties**: - Answering phones for delivery service, preparing orders for delivery going out - handling cash transactions and processing credit card...

  • Counter Sales Assistant

    6 months ago

    Edinburgh, United Kingdom Russell Gas Full time

    Job Summary: We are seeking a reliable and customer-oriented Counter Sales Representative to join our team at Russell Gas - Calor Gas Centre, you'll be on the front line dealing with our customers that come into our shop and answering the telephone. As part of the team, you will play a vital role in our continued success, providing a first class service by...

  • New- Counter Assistant

    6 months ago

    Edinburgh, United Kingdom GoldSea Take- Away Full time

    Counter assistant required to work in a Fish & Chip shop in the leith area of Edinburgh. Duties, required are serving customers at the counter, handling cash and credit card payments, taken orders over the telephone and preparing orders for delivery. Part time and flexible hours available, uniform provided. Excellent rate of pay. Please contact Paul for...

  • Counter Assistant

    6 months ago

    Edinburgh, United Kingdom Oriento Full time

    Hello, we are looking for a counter assistant to join our team. You will be responsible for packing food, taking orders, and answer phone calls. You must be able to communicate clearly and confidently in person and on the phone. Having customer service or catering experience previously is highly desirable. having a basic understanding of sushi will be...

  • Counter Assistant

    6 months ago

    Edinburgh, United Kingdom Oriento Full time

    Hello, we are looking for a counter assistant to join our team. You will be responsible for packing food, taking orders, and answer phone calls. You must - be able to work the shifts below - able to work for at least 6 months - have a basic understanding of sushi/Asian food Shift times will be **11:30-14:00 Mon - Fri **and **17:00-20:00 Mon - Sat**. You...

  • Counter Assistant

    5 months ago

    Edinburgh, United Kingdom Oriento Full time

    Hello, we are looking for a counter assistant to join our team. You will be responsible for packing food, taking orders, and answer phone calls. You must be able to communicate clearly and confidently in person and on the phone. Having customer service or catering experience previously is highly desirable. having a basic understanding of sushi will be...

  • Trade Counter Sales Advisor

    6 months ago

    Edinburgh, United Kingdom Jewson Full time

    We’re looking for a motivated and driven individual to join our busy team in **Jewson Edinburgh (Craigentinny)** as a **Trade Counter Sales Advisor!** Our **Sales Advisors** are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You’ll be the face (and voice!) of the business, often the first point of...

  • Trade Store Supervisor

    5 months ago

    Edinburgh, United Kingdom Würth-Group Full time

    **Trade Counter Supervisor - Edinburgh Branch** **Basic Salary of £23,092k with generous bonus scheme, OTE of £26,565.** Wurth UK have a fantastic development opportunity for someone enthusiastic to take the lead in looking after our Edinburgh store, as Trade Store Supervisor. As Trade Store Supervisor you will be the face of Wurth UK, assisting...

  • New- Counter Assistant

    5 months ago

    Edinburgh, United Kingdom The Gold Sea Take- Away Full time

    Counter assistant required to work in a Fish & Chip shop in the leith area of Edinburgh. Duties, required are serving customers at the counter, handling cash and credit card payments, taken orders over the telephone and preparing orders for delivery. Part time and flexible hours available, uniform provided. Excellent rate of pay. Please contact Paul for...