Trade Counter Assistant

3 months ago

Edinburgh, United Kingdom Jewson Full time

We’re looking for a motivated and driven individual to join our busy team in **Jewson Edinburgh (Craigentinny)** as a **Trade Counter Assistant**

Our **Trade Counter Assistants** are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You’ll be the face (and voice) of the business, often the first point of contact a customer has with us. You’ll chat with many customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.
- **Working Hours**:_ _Monday-Friday 7:30am-5:00pm, every 2nd Saturday 8:00am-12:00pm_
- **Location**:_58 Craigentinny Ave N, Edinburgh EH6 7LJ_
- **Required Skills and Experience**:_
- A passion for delivering great customer service
- A strong communicator, face to face and on the phone
- A degree of IT literacy
- Experience working within a Builders Merchant would be extremely beneficial, but we are happy to provide training on product knowledge
- **Key Responsibilities of a Trade Counter Assistant**:_
- Welcome customers to the branch and take an active interest in their projects, getting to know our product lines and services in order to make the most of all customer interactions
- Offer first class customer care to all customers ensuring we understand their projects and can offer the best products
- Keep the branch looking clean and tidy, launching and introducing new promotions, to make a great first impression on our customers
- Use our in-house systems to update and process customer orders and payments
- Support the branch team to deliver success and suggest opportunities for continuous improvement
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- **What will we offer you?**_

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 31 days of holiday (inclusive of bank holidays).
- **Are Jewson and Stark inclusive employers?**_

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):
Work Location: In person

Reference ID: JR17343

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