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Patient Registration Officer

5 months ago

St Asaph, United Kingdom NHS Wales Shared Services Partnership Full time

**To be responsible for the processing of**:
1. Exemption Certificates
2. National Back Office (NBO) transactions
3. GP Links submissions
4. Medical records and general duties within Registration.

To investigate and resolve telephone and fax queries from General Practices, Clients and other NHS Organisations.
To ensure the compliance and continuation of the Customer Services Excellence (CSE) Accreditation.

An opportunity has arisen for a Patient Registration Officer office based within the Primary Care Services function at NWSSP in St Asaph.

The job summary and purpose of the role is to be responsible for GP Link submissions, medical record transfers and general duties within Registration.

This post is a permanent contract.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.