Customer Service Advisor

4 weeks ago

Bristol, United Kingdom NFU Mutual Full time

**Customer Service Advisor - Personal Lines Underwriting**:

- ** Up to £24k depending on experience + bonus (up to 10% of salary) + benefits**:

- ** 35-hour working week, Mon-Fri - no evenings or weekends**:

- ** Full training provided + homeworking options once you’re up to speed**

**About the role**:
We have an exciting opportunity for you to join our 130-strong Customer Service team in Bristol (Temple Back) in a Customer Service Advisor Underwriting role.

As part of this fast-paced team, you’ll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You’ll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance.

Our Agents require an exceptional service when dealing with requests about customer’s policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it’s requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.

To help you become the best you can be in this Underwriting role, we provide a 16-week comprehensive training programme that includes a mixture of classroom and hands-on experience. And when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Underwriting career. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual.

This Underwriting role offers you a 35-hour week, with shift patterns that run from Monday to Friday between 8am - to 6pm. As well as no weekend or evening working, we offer a hybrid working model which means that once you’re up to speed you can work from the comfort of your own home, although some office presence will be required.

**About you**:
You’re a strong team player who always strives to achieve high quality output, even when working under pressure. You have proven customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience. To join our team, you’ll ideally:

- Be customer-focused with a strong attention to detail
- Confidently work in a regulated environment.
- Be able to make rational and logical decisions in a fast-paced environment
- Proactively build and develop strong working relationships.
- Have excellent communication skills.

**Benefits and rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary up to £24k (depending on experience)
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and Wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to £500 Refer a Friend bonus scheme
- Opportunity for funded Chartered Insurance Institute learning and professional development.
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual Insurance products.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Customer Service Advisor Vacancy - Bristol!** - ** £25,000 Basic Salary + Quarterly Bonus**: - ** Monday To Friday Working Hours ONLY - **No Weekends!**: - ** Automotive Office Working Environment - Unique Opportunity For Anyone With Previous Automotive Customer Service Experience**: - ** Must Be Customer **Focused** & Computer Literate**: - **...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time €12

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! Please...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Package and...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 **Main Duties of the Customer Service Advisor will include**: - Reporting to the Branch Manager,...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom red recruitment Full time

    Red is excited to be recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position. **Benefits and Package for a Customer Service Advisor**: - **Salary**: £10.50 per hour - **Hours**:Monday - Friday, 10am - 7pm -...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom The Recruitment Group Full time

    We are working in partnership with a highly successful and well-respected client in Bristol, who are recruiting for a Customer Service Advisor to join their team. **Role: Customer Service Advisor** **Salary - £27,000 OTE** **Hours - Monday - Friday (8.00am - 4.30pm & 9.30am - 6.00pm) & 1 in 4 Saturdays** **Location - Bristol** **Benefits for a Customer...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Please...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Please...

  • Customer Service Advisor

    8 hours ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Check you...

  • Customer Service Advisor

    6 hours ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey!Check you...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Babcock International Full time

    **Customer Service Advisor**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Job Title: Customer Service Advisor** **Location: Stoke Gifford, Bristol** **Compensation: £22,878 + Benefits** **Role Type: Full time / Permanent** **Role ID: SF58279** At Babcock we’re working to create a safe and secure world, together, and if you join us, you...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. **Through regular investment in our...

  • Customer Services Advisor

    6 days ago

    Bristol, United Kingdom Travail Employment Group Ltd Full time

    Customer service advisor £28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time 8 - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week. Established and successful international business with an employee head count of 170,000 people and operating...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! Package...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...

  • Customer Service Advisor

    2 weeks ago

    Bristol, Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journeyPackage and...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Advisor** **Location: Central Bristol** **Start Date: ASAP** **Working Hours: Monday - Friday, 8.30am - 5.00pm** **Pay Rate: £10.82ph** **Commit for a minimum of 3 Months** We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a temporary...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Do you have previous telephone handling or customer service experience? Are you looking for a new role? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This position is a permanent position and...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Babcock International Full time

    **Customer Service Advisor**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Job Title: Customer Service Advisor** **Location: Stoke Gifford, Bristol + Hybrid Working Arrangements** **Compensation: £22,878 + Benefits** **Role Type: Full time / Permanent** **Role ID: 56101** At Babcock we’re working to create a safe and secure world,...