Rental First Contact Executive

3 weeks ago

Farnborough, United Kingdom BMW Full time

**REAL ADDED VALUE: A CONTENTED CUSTOMER.**
**WE ALWAYS GO THE EXTRA MILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.**

It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.

**Rental First Contact Executive - 12 Months FTC (maternity cover)**

The Rental First Contact Executive will be the first contact point for our business customers for all their in-life Rental requirements.

The purpose of the role is to manage, resolve and delight our Business Customer on behalf of Alphabet, by taking ownership for all Rental requirements and mobility opportunities, monitoring, and owning progress of their individual enquiries and maximising the income stream that Rental produces for the Alphabet Business.
- Providing our business customers with an exceptional service by ensuring our KPI’s and SLAs are met and that we accompany the customer on their journey with Alphabet to ensure the service they receive is personal, positive, and easy.
- Any breaches identified must be logged in accordance with the Company Breach Policy/ Process on the Company breach log immediately. The role holder must ensure that all breaches within their business area are fully investigated and closed with detailed root cause analysis.
- The Rental First Contact Executive will operate and manage customer queries and reservations in an efficient and timely manner, building relationships with new and existing customers through in & outbound call activity to maximise rental opportunities
- The role holder will maintain a first call resolution service to all our direct and indirect rental customers, taking full responsibility and ownership of all customer queries/requests including the booking of rental reservations.
- It is expected that the Rental First Contact Executive will create, identify, and progress rental opportunities to support delivery of rental targets and margins through the identification of customer needs and requirements, and promote suitable rental solutions which directly contribute to the rental targets

**Qualification**:

- Accuracy and attention to detail
- Innovator with a positive “can do” attitude and positive attitude towards change
- Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management
- Ability to use own initiative and be a creative and forward thinker
- Well-developed IT skills, including word, spreadsheets, PowerPoint, databases
- Operational and Customer Service experience, preferably within Fleet Management, Leasing and / or experience with Corporate Mobility

In 2023 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

This vacancy has been graded at ELVII

Closing date: 16th April 2023

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.

  • Medical Contact Centre Coordinator

    4 weeks ago

    Farnborough, United Kingdom LYPHE Group Full time

    At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Medical Contact Centre Coordinator in our brand NEW team and office is central to achieving this mission. Medical Contact Centre Coordinator have the responsibility to take patients through their journey from initial enquiry to prescription received in...

  • Senior Audit Manager

    4 weeks ago

    Farnborough, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a Top 25 Accountancy Practice who are looking for an experienced Senior Audit Manager to join their growing Farnborough audit department, where you will manage your own client portfolio. You will be joining a friendly and supportive team, where you will be encouraged to share ideas and best...

  • Senior Audit Manager

    3 weeks ago

    Farnborough, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a Top 25 Accountancy Practice who are looking for an experienced Senior Audit Manager to join their growing Farnborough audit department, where you will manage your own client portfolio. You will be joining a friendly and supportive team, where you will be encouraged to share ideas and best...

  • Export Aftermarket Sales Executive

    1 week ago

    Farnborough, United Kingdom ACS Business Performance Ltd Full time

    The successful Export Aftermarket Sales Executive will provide key aftermarket contact points who are recognised by customers as a technically capable trusted advisors. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising Loma's aftermarket sales and efficiency. The role will...

  • Export Aftermarket Sales Executive

    1 week ago

    Farnborough, United Kingdom ACS Business Performance Ltd Full time

    The successful Export Aftermarket Sales Executive will provide key aftermarket contact points who are recognised by customers as a technically capable trusted advisors. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising Loma's aftermarket sales and efficiency.The role will...

  • Senior Audit Manager

    4 hours ago

    Farnborough, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a Top 25 Accountancy Practice who are looking for an experienced Senior Audit Manager to join their growing Farnborough audit department, where you will manage your own client portfolio. You will be joining a friendly and supportive team, where you will be encouraged to share ideas and best ...

  • Export Aftermarket Sales Executive

    1 week ago

    Farnborough, United Kingdom ACS Business Performance Ltd Full time

    The successful Export Aftermarket Sales Executive will provide key aftermarket contact points who are recognised by customers as a technically capable trusted advisors.Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising Loma's aftermarket sales and efficiency.The role will...

  • Senior Audit Manager

    4 weeks ago

    Farnborough, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a Top 25 Accountancy Practice who are looking for an experienced Senior Audit Manager to join their growing Farnborough audit department, where you will manage your own client portfolio. You will be joining a friendly and supportive team, where you will be encouraged to share ideas and best...

  • Service Manager

    1 month ago

    Farnborough, United Kingdom First Military Recruitment Full time

    **MB313: Service Manager** **Location**: Home Counties **Salary**: £45,000pa **Additional Benefits**: 10% annual bonus, Electric company car scheme (no personal tax to pay), Private Medical Healthcare, 25 days paid leave (plus Bank Holidays) **Overview**: First Military Recruitment is proudly working in partnership with a fantastic engineering business who...

  • Freight / Customer Service Agent

    1 month ago

    Farnborough, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area. **Job Purpose: - ** The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under...

  • Customer Service Advisor Part-time

    2 hours ago

    Farnborough, Hampshire, United Kingdom LGBT Great Full time

    100% Office based (Farnborough), a starting salary of £22,880 (prorated for part-time positions) + Benefits Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for...

  • Parts Advisor

    3 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - FarnboroughSalary: £29,000 + BonusHours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4Ref: OC17609We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Customer Experience Executive

    1 day ago

    Farnborough, United Kingdom BMW Group Full time

    Alphabet is Europe’s leading provider of Business Mobility services; we help our Corporate, SME and Public Sector customers meet the changing business travel needs of their employees. It’s an exciting, inspiring place to work and a dynamic, fast-changing market. We’re now looking for a talented Escalations Executive to join our team. We provide...

  • Parts Advisor

    3 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - Farnborough Salary: £29,000 + Bonus Hours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4 Ref: OC17609 We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor...

  • Parts Advisor

    3 weeks ago

    Farnborough, United Kingdom Octane Recruitment Full time

    Parts Advisor Vacancy - FarnboroughSalary: £29,000 + BonusHours: Monday - Friday, 8am - 6pm, Saturday Mornings on a rota 1 in 4Ref: OC17609We have a new vacancy for a Parts Advisor for my client's main dealership in the Farnborough area. Excellent opportunity for a Parts Advisor to join a high performing team. This role suits a Parts Advisor looking for a...

  • Sales and Retention Consultant

    4 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Sales and Retention Consultant** **Location : Farnborough** **Salary : £24,000 + Commission (£400 - £1000) per month** **Daily Duties** The primary function of a sales and retention executive is to support with increasing customers and to service these clients to the highest of standards. To represent customers' interests, provide unbiased advice...

  • Contract Change Executive

    1 day ago

    Farnborough, United Kingdom HAYS Full time

    Contract Change Executive Your new company Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their...

  • Export Aftermarket Sales Executive

    2 days ago

    Farnborough, Hampshire, United Kingdom ACS Business Performance Ltd Full time

    The successful Export Aftermarket Sales Executive will provide key aftermarket contact points who are recognised by customers as a technically capable trusted advisors. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising Loma's aftermarket sales and efficiency. The role will...

  • Customer Experience Executive

    10 hours ago

    Farnborough, United Kingdom BMW Full time

    Alphabet is Europe’s leading provider of Business Mobility services; we help our Corporate, SME and Public Sector customers meet the changing business travel needs of their employees. It’s an exciting, inspiring place to work and a dynamic, fast-changing market. We’re now looking for a talented Escalations Executive to join our team. We provide...

  • Senior Audit Manager

    1 month ago

    Farnborough, Hampshire, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a Top 25 Accountancy Practice who are looking for an experienced Senior Audit Manager to join their growing Farnborough audit department, where you will manage your own client portfolio. You will be joining a friendly and supportive team, where you will be encouraged to share ideas and best...