Customer Service Advisor Part-time

2 weeks ago


Farnborough Hampshire, United Kingdom LGBT Great Full time

100% Office based (Farnborough), a starting salary of £22,880 (prorated for part-time positions) + Benefits
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun). As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
This is a permanent Part-time role with a fixed shift pattern offering peace of mind that your pattern won’t change each week.

How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
A high standard of written and verbal English
A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office.



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