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Food and Beverage Assistant

4 weeks ago

Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

**In spring 2021, we opened the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.**

We are now looking for a **Breakfast Food and Beverage Assistant **who shares our passion for hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations

**Main Duties and Responsibilities**
- Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
- Be aware of planned learning sessions and attend as required
- Be aware of department standards, goals, objectives and performance
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Communicate clearly between the customer and kitchen / dispense, both ways
- Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
- Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
- Deliver products that meet the specified presentation and delivery guidelines
- Close down transactions effectively, solicit feedback and deliver a memorable goodbye
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

**Key Skills / Experience Requirements**
- Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
- Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
- Dependability - The ability to do what is required to meet commitments and to deliver as needed.
- Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
- Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
- Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Preferred Qualifications**
- Experience working as part of a team where “people” skills were important
- Experience in a restaurant/bar environment and hotel/venue banqueting
- Basic Food Hygiene Certification

**Additional Information**
- Great Benefits including Hilton Team Member rates, Staff Surf and site wide discounts
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
- This role is open to direct applicants only: no agencies please

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: Up to £10.50 per hour

**Benefits**:

- Employee discount

Day range:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Conwy, LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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