Business Admin Apprentice

5 months ago

Cullompton, United Kingdom Exeter College ApprenticeshipsUnited Roofing Products Full time

OVERALL PURPOSE OF THE JOBSupporting and engaging with different parts of the organisation and interact with internal or external customers.REPORTING RELATIONSHIPSReports to Customer Operations Manager & Internal Sales Manager
**KEY RESPONSIBILITIES**
- Processing orders for supply & manufacture
- Liaising with customers in a variety of different means
- Co-ordinating with other departments such as transport and production
- Building relationships with our suppliers
- Inputting customer quotations
- Customer complaints administration
- Calling customers to advise of collections.
- Updating customers on order progress
- Face to face customer service
- Answering the main telephone and fielding calls to relevant departments
- General business administrative tasks

Any other duties / responsibilities to meet and fulfil the needs of the business

**JOB DIMENSIONS / SCOPE: Operating Budget, other key metrics**

Performance Indicators:

- Meeting customer expectations with regards to order and quote turn around
- Accurate and timely delivery of administrative and customer service responsibilities
- Complete Level 3 Business Administration Apprenticeship
- Working with both the Sales & Admin team to get an overview of United Roofing

**During this apprenticeship, you will be required to learn the following knowledge, skills and behaviours**:
SKILLS:

- IT
- Record and document production
- Decision-making
- Interpersonal skills
- Communications
- Quality
- Planning and Organisation
- Project Management

KNOWLEDGE:

- Stakeholders
- Relevant regulations
- Business fundamentals
- External environmental factors
- Project management
- The Organisation

BEHAVIOURS:

- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility

**RELATING TO PEOPLE INTERNALLY**

Sales Administration Team, Finance team, Commercial Manager, Manufacturing and Engineering Manager, Logistics, Stores and Operational team.

**RELATING TO PEOPLE EXTERNALLY**

Customers, Suppliers

**COMPETENCIES / CAPABILITIES**
- Highly motivated
- Excellent attention to detail
- Strong prioritisation and organisational skills.
- Approachable character with the ability to empathize and listen.
- Ability to be flexible and adaptable to new tasks and duties in line with business needs
- Versatile approach to different levels of internal and external stakeholders

Hours: 37.00 per week

About the employer:
We manufacture, stock or source all the requirements for the agricultural market, specialist contractors, frame builders and end users alike. From the steel frame out we have it all under one roof.

Requirements and Prospects:

- General IT skills
- Communication skills
- Sound decision making
- Organised
- Take responsibility for own work
- Professional approach

Training Provided:
You will attend Exeter College one day a week during term time working towards your Level 3 Business Administration apprenticeship.

Additional Information:

- GCSE Maths and English at 4/C (or equivalent qualification).

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