Medical Receptionist

5 months ago

Boston, United Kingdom Liqourpond Surgery Full time

To meet and greet patients in an efficient, professional and polite manner following practice Stand Operating Procedures. Undertake a variety of duties within the Reception and Administration Office to assist in the smooth running of the practice including dealing with patient requests and enquiries, processing all forms of communication from other health care stakeholders, clerical support to clinical staff and other members of the Practice team. Duties may be varied from time to time under the direction of the Reception Supervisors or Practice Manager dependent on current and evolving workload and staffing levels, including; Booking of appointments ensuring that appointments are maintained correctly and accurately. Bringing any problems with the appointment system to the attention of the Reception Supervisor - knowledge of Information Technology, with a knowledge of GP recording computer programme SystmOne; if not known, training will be provided.

Dealing with patient and general enquiries over the telephone as well as face to face - applicant must have excellent people skills and ability to work under pressure, maintaining a courteous and polite manner at all times. Excellent communication skills both written and verbal and an ability to show compassion and empathy to patients. Generating Repeat Prescriptions following strict protocols Due to the nature of the service provided confidentiality is key to this job role. The surgery works within established protocols ensuring compliance with all mandatory regulations including (but not exhaustive); General Data Protection Regulations (GDPR), Data Protection Act, Caldicott Principles.

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