Bank - Medical Receptionists
6 months ago
**JOB DESCRIPTION**
**Job Title**
Medical Receptionist - Outpatients
**Department**
Front of House
**Line Manager**
Front of House Manager
**Location**
Fortius Clinic - All sites
**Contract type**
Bank Hours, shifts dependent on departmental requirements. Shifts usually between 7:00am and 8.00pm Monday to Friday with Saturday am working and overtime opportunities
**Job Roles available**:
Four days a week minimum at Fortius Clinic London (Marylebone)
Four days a week minimum at Fortius Clinic King William Street (Bank)
**Job Overview**:
Fortius Clinic is now the UK’s largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury care. We have three Outpatient Diagnostic and Treatment Centres (ODTCs), in Marylebone, City and Wimbledon.
The front of house team is the first point of contact for patients, visitors and consultants so it is vital that the initial impression is both courteous and efficient to all parties. The patient pathway is not always straightforward, many of our visitors touch different services in the same day or on multiple visits, this can include appointments for wound care through to X-Rays, to the settlement of their accounts to assisting with insurance queries. Attention to detail and an obliging attitude are the key to success in this role.
**Dimensions**:
- First point of contact for all outpatients and visitors to our three ODT Centers in London, i.e. the City, Wimbledon & Marylebone.
- The outpatient clinic is operational Monday to Friday from 8.00am to 9.00pm
- Shifts are split between 6.30am - 9:00pm across all locations (Monday to Friday and occasional Saturday mornings)
**Principal Accountabilities**:
- Contribute to smooth day-to-day running of reception, ensuring that patients are greeted, and checked-in/out efficiently, courteously and professionally.
- Handle the settlement of accounts, taking payments by cash and card.
- Manage future bookings
- Arrange follow up appointments/ liaison with diagnostics and nursing staff.
- Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.
- Monitor and adjust work priorities to consider changing demand and patient flow across the service.
- Prepare the consulting rooms prior to clinic and tidy again at change over.
- Support consultants with any day to day requirements, refreshments, chaperoning etc.
- Work in conjunction with and assist with other departments as necessary.
- Ensure all patient confidentiality is respected.
**Main Contacts**:
- Consultants
- Medical Secretaries
- Outpatient Staff
- Patients, relatives and visitors to the clinic
- Housekeeping staff
- FOH Manager
- Clinic Manager
**Equality & Diversity**
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.
**Health & Safety**
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.
**Infection Control**
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.
**Quality Governance**
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability. Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.
**Values**:
All Fortius staff are expected to display and aspire to the Fortius Values.
**Making It Happen**:
Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey.
**Stronger Together**:
Work in partnership with the multi -disciplinary team to challenge and influence clinical and managerial decision making.
**Personalised Service**:
Deliver a patient centred service, provide patients with information regarding their care and treatment.
**Qualifications/ Knowledge/ Skills/ Experience**
- GCSE English and Maths (or equivalent)
- Excellent interpersonal and communication skills (verbal and written)
- Experience of clerical and administrative work.
- Demonstrabl
-
Medical Receptionist
6 months ago
London, United Kingdom Arista Medical Full timeArista Medical is an established private medical practice that specializes in minor surgery and private GP services. We are based in the heart of Chelsea, on King’s Road and we operate from a state-of-the-art clinic. We are now looking for a full-time medical receptionist with excellent customer service and sales skills. The medical receptionist will join...
-
Medical Receptionist
5 months ago
London, United Kingdom Grafton Medical Partners Full time**Role** **Medical receptionist** **Location** Grafton Medical Partners - Trevelyan House Surgery **Responsible to** Line Manager - Ayisha Ahmed Operations Manager - Moira McCallum **Job Summary** We are currently seeking a Medical Receptionist to further enhance our non-clinical team within the Practice. As part of our Reception team, you will need...
-
Medical Receptionist
6 months ago
London, United Kingdom Beechwood Medical Centre Full timeWe are a friendly and busy GP Practice based in Hackney. Beechwood Medical Centre is looking an enthusiastic and experienced medical receptionist/administrator with excellent communication skills to join our GP Surgery. The successful applicant must be flexible, hardworking, reliable, have experience of using EMIS, be able to work under pressure and...
-
Medical Receptionist
6 months ago
London, United Kingdom Advanced Medical Services Full time**Medical Receptionist** We are looking for a Medical Receptionist for our front of house team, providing daily interface between our patients and services and undertaking responsibility for the effective delivery of the non-clinical aspects of our services to our ever-growing patient base. This position is a Monday to Saturday role. We are based in W13,...
-
Medical Receptionist
6 months ago
London, United Kingdom 108 Medical Limited Full time**Job description** **Full Time Medical Receptionist required for prestigious Harley Street clinic.** **A great opportunity for someone who would like to begin a career in the private medical sector. This role will give the chance to work with a lovely Team and learn so much in terms of medical terminology, different types of clinics, private patient's...
-
Medical Receptionist
4 weeks ago
London, Greater London, United Kingdom Bridge House Medical Practice Full timeJob SummaryWe are seeking a highly skilled and experienced Medical Receptionist to join our team at Bridge House Medical Practice. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing a warm and welcoming experience for all visitors to the practice.Main ResponsibilitiesAs a Medical Receptionist,...
-
Medical Receptionist
4 weeks ago
London, Greater London, United Kingdom Woodlands Medical Practice Full timeJob SummaryWoodlands Medical Practice is seeking a skilled Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Main ResponsibilitiesKey duties of the role include:Welcoming and dealing with patients and visitors in a polite and courteous...
-
Bank - Medical Receptionist
5 months ago
London, United Kingdom The London Clinic Full time**We have an exciting opportunity for a BANK Medical Receptionist to join our team. This role is a based across multiple locations within the Harley Street area in Central London (W1G 7LD). We are offering a competitive salary of £12.60 per hour.** Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8...
-
Bank Medical Receptionist
5 months ago
London, United Kingdom The London Clinic Full time**Details**: **Bank Medical Receptionist**: **Vacancy type** - Experienced**Contract type** - Bank**Area of specialism** - Administrative & Business Support**Role type** - Administrative & Clerical**Summary of role** **We have an exciting opportunity for Medical Receptionist to join our team. This role is a based across multiple locations within the Harley...
-
Medical Receptionist
5 months ago
London, United Kingdom Tooting South Medical Centre Full timeWork Remotely - No **Job Type**: Part-time **Salary**: £10.00 per hour Supplemental pay types: - Performance bonus **Experience**: - Medical Receptionist: 1 year (preferred) Work Location: In person
-
Medical Receptionist
4 weeks ago
London, Greater London, United Kingdom Bridge House Medical Practice Full timeAbout the RoleWe are seeking a highly skilled and organized Medical Receptionist to join our team at Bridge House Medical Practice. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing a warm and welcoming experience.Key ResponsibilitiesManage patient appointments and bookingsProcess patient...
-
Medical Receptionist
5 months ago
London, United Kingdom St lukes Medical Centre Full time**Responsibilities**: - Answer incoming calls and request messages. - Schedule appointments. - Locate patient information. - Operate medical office equipment. **Job Types**: Full-time, Part-time, Permanent **Salary**: £9.50-£10.00 per hour **Benefits**: - Flexitime Schedule: - 8 hour shift Ability to commute/relocate: - London: reliably commute or...
-
Medical Receptionist
3 weeks ago
London, Greater London, United Kingdom All Saints Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at All Saints Medical Centre.Job SummaryThe successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare team. This will include greeting patients, answering telephone calls, and maintaining...
-
Medical Receptionist
5 months ago
London, United Kingdom Belgrave Medical Centre Full timeOverview: **Duties**: - Greet patients and visitors in a friendly and professional manner - Register new patients and update existing patient information in the electronic medical records system - Schedule appointments and manage the appointment calendar - Answer phone calls, take messages, and direct calls to the appropriate staff members - Verify...
-
Medical Receptionist
5 months ago
London, United Kingdom St lukes Medical Centre Full time**Responsibilities**: - Answer incoming calls and request messages. - Schedule appointments. - Locate patient information. - Operate medical office equipment. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 22.5 per week **Salary**: £9.50-£10.00 per hour **Benefits**: - Flexitime Schedule: - 8 hour shift - Flexitime COVID-19...
-
Medical Receptionist
5 months ago
London, United Kingdom Belgrave Medical Centre Full timeJob summary We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience with knowledge of Systm-One. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and...
-
Medical Receptionist
6 months ago
London, United Kingdom Birchdale road medical centre Full timeWorked previously with NHS Experience is essential Dealing with patients Front house duties - Booking, cancelling appointments - Dealing with all enquires both from patients and Doctors - Understanding, training and leading triage services - Abiding by all of the practices codes and policies - Good ability and knowledge of EMIS Training will be...
-
Medical Receptionist
6 months ago
London, United Kingdom Birchdale road medical centre Full timeWorked previously with NHS Experience is essential Dealing with patients Front house duties - Booking, cancelling appointments - Dealing with all enquires both from patients and Doctors - Understanding, training and leading triage services - Abiding by all of the practices codes and policies - Good ability and knowledge of EMIS Training will be...
-
Medical Receptionist
3 months ago
London, United Kingdom North Kensington Medical Centre Full timeJob summary Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week. Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the...
-
Medical Receptionist
5 months ago
London, United Kingdom Belgrave Medical Centre Full time**Main duties of the job** **Key Responsibilities and Duties** - To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person - To process online consultation forms on to the EMIS computer system in order to be triaged by the...