Carer

**Your role**

Lago Homecare is building a team of enthusiastic, ambitious Carers that contribute to achieving our Values.

You will be at the forefront of delivering high quality, compassionate, person-centred care to all of our service users. You will build strong and trusting relationships with them, their families and loved ones, and the wider local community.

You will enable all of our service users to remain as independent as possible whilst maintaining their dignity and freedom of choice.

**Your responsibilities**
- Performance and growth_
- Attend visits allocated to you through our care planning system.
- Deliver our service user's care and support plans. Provide personal care (including bathing, feeding etc.) and emotional and practical support. Recognise when there are updates and changes in their needs, and ensure proposals are reported to senior staff for review.
- Carry out domestic tasks such as cleaning, laundry, shopping.
- Assist with the preparation and provision of hot meals to our service users.
- Regularly check our service user’s well being as directed, and according to the needs detailed in their care and support, and risk, plans.
- Deliver high quality, compassionate, person-centred care to our service users living with dementia. Suitable, high quality training will be provided.
- Use digital systems to ensure smooth delivery of service. This will include our care management software.
- Develop an awareness of other local community services and build effective and professional working relationships with them, including other health and social services.
- Sign-post our service users and their loved ones to local community services, where relevant.
- Remain proactive and provide feedback to the management team about your own training and personal development needs.
- Contribute to effective team working and collaboration, so that you are part of a positive workplace culture.
- Support your colleagues by ensuring visit reporting and handovers are clear.
- Attend meetings and other activities as directed by your line manager. They may be outside of your regular shift pattern.
- Undertake any other tasks relevant to your role, as directed by the Registered Manager.
- Regulatory_
- Deliver all services in accordance with the Care Act, Care Standards Act, and other relevant regulatory frameworks.
- Work with colleagues from statutory and voluntary organisations to provide joined up care.
- Advocate on behalf of service users with other agencies.
- Appropriately respond to emergencies. Contact emergency services, deal with the breakdown of services e.g. power cuts, respond to death, and keep detailed and accurate records in all cases.
- Work within relevant health and safety standards. Raise any risks or issues in a timely manner with senior staff, using out of hours on call where necessary.
- Ensure that our administrative policies and procedures are followed, and that records from our service users remain up to date.
- Keep your professional knowledge and skills up to date, including on relevant legislation and mandatory internal training.
- The list of responsibilities above is not exhaustive. Lago Homecare commits to review the scope of your role periodically and provide opportunity for career and skills development._

**Your skills / experience**
- **Essential**_
- Education_
- GCSE / O level education, including English and Maths
- Experience_
- Experience caring for older people with varying abilities and needs
- Experience using IT or other digital systems to write and report care notes, access rotas and schedules, and complete care visits
- Knowledge_
- Knowledge of how to practically deliver a high quality, compassionate, person-centred care and support plan
- Experience using IT systems such as Microsoft Outlook, Word, Excel and Teams
- Skills_
- Work a range of shifts to meet service user needs
- Build trusting and constructive working relationships with colleagues, service users and their loved ones, and members of the wider local community
- Excellent verbal and written communication skills
- Knowledge on how to deliver integrated care with other health and social care services
- Work independently and act on your own initiative where appropriate
- Valid UK drivers licence, access to a car, and suitable and valid business car insurance
- Personal attributes_
- An emotionally intelligent approach to delivering successful outcomes
- Outgoing, calm and able to work productively under pressure
- Committed to working as part of a team
- Strongly committed to Lago Homecare’s values and to providing an excellent service user experience
- Positive and flexible attitude to work
- **Desirable**_
- Education_
- NVQ Level 2 in Health and social Care
- Experience_
- Experience caring for older people who have dementia
- Experience working in partnership with carers, volunteers, the loved ones of service users, and members of the community to achieve high quality outcomes for service