Customer Service Administrator

7 months ago


Gloucester, United Kingdom Howden Life and Health Full time

Working for Howden Life and Health couldn’t be better. Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

We are a Life and Health Insurance Broker., we take pride in offering an unrivalled service to our clients and partners. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused customer service team.

**Benefits of a Customer Service Administrator**

**Basic Salary of up to £22,500 per annum FTE**

**Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification**
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Option to work 3 days from home a week plus your 1 in 4 saturday shift
- 23 days holiday, rising to 25 with service (plus public holidays)
- Increased maternity/paternity pay with service
- Regular paid social events are enjoyed here, as well as discounted gym membership, retail discounts scheme and child care vouchers.
- Perk Box - High Street Savings, Discounted Memberships and Freebies.
- Health Assured - Employee Assistance Programme
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician

**Requirements of a Customer Service Administrator**

Proactive approach with the ability to manage and prioritize own workloadsproductively.

Professional attitude

Confident user of computer systems and following processes and procedures

An eye for detail

**Responsibilities of a Customer Service Adminstrator**

Primarily you will be responsible for accurately submit the information gathered and update systems.

Working with colleagues and Insurers to make sure our client’s policies can be submitted correctly and put on risk.

Champion and drive a strong culture of compliance and regulatory principles.

Part time opportunity - 30 hrs per week

Monday - Friday

1 in 4 saturdays 10.00 - 14.00

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**Job Types**: Permanent, Part-time

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, GL3 4ZP: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Gloucester, GL3 4ZP



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