Service Coordinator

2 months ago

Northwich, United Kingdom Pure Power Ltd Full time

**Who are we?**

Pure Power Ltd was established in 2015 to protect the safety of building users. Organisations from a wide range of sectors have premises that operate a pump room, which distributes a fire suppressant to systems around the building - such as sprinklers.

We specialise in maintaining these pump rooms, ensuring they are working exactly as they should. The work we do is a vital element of fire safety in building and, ultimately, saves lives.

We are going through a period of rapid growth and seek an exceptional, motivated person to join our fantastic team at our Head Office near Northwich.

**Job Purpose**:
To control and co-ordinate operational delivery within Pure Power, ensuring the schedule of work for Engineers achieves the highest levels of customer service and engineer productivity.

Involves both forward planning and reactive problem resolution on an ongoing basis, working closely with other departments to ensure the full business cycle from order to cash collection can be completed.

**Key Accountabilities (major end results the job is expected to achieve)**:

- Planning all works nationally for Pure Power services on a rolling weekly basis, liaising with both clients and Engineers. In practice, this involves working on both the present week and the following weeks to track progress and ensure the schedules are filled and works are completed on time.
- Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business.
- Ensuring exemplary service and reporting in line with any specific Service Level Agreements.
- Supporting the Engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
- Assisting with arranging travel and hotel accommodation for Engineers working away from home. This involves raising Purchase Orders and checking expenditure is in line with the budget and the company’s expenses policy.
- Tracking work completion and the return of worksheets from Engineers, supplying full and accurate invoicing information to the Accounts team.
- Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc).
- Any other ad hoc tasks for the management team that help to maintain service and the division’s commercial/financial commitments.

**Job Context / Key Challenges**:
The Labour Controller undertakes a critical role for the business, given the dual focus on providing the highest level of customer service and maintaining profitable schedules of work. The Labour Controller is responsible for the work schedule and forward planning which facilitates high levels of engineer productivity. Demand for Pure Power services is high, so the environment is busy, and the pace is fast. This role works within an agreed framework and structure, but the Labour Controller plans using sales information, retained customer data, knowledge of the customer/engineer/geography etc.

The Labour Controller is an independent contributor with no direct reports, although critically is the first point of contact for Engineers. The role holder is therefore a key communicator and performs many duties that are supervisory in nature.
- Relevant and broad experience as a Labour Controller, Planner, Scheduler or Operations Manager
- Relevant industry experience would be an advantage but not essential
- Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
- Experience of operating at a hands-on level, but simultaneously being able to bring about improvement in the role
- Excellent attention to detail and accuracy
- Ability to prioritise tasks and work under pressure
- Calm, resilient and flexible with experience in a fast-paced service environment
- A high level of people skills, including verbal and written communication, as well as the ability to communicate and present information at all levels
- Excellent organisation and time management skills
- Able to maintain confidentiality and act with discretion and integrity

**Benefits**:

- On-site parking
- Monday to Friday (Core business hours)
- Casual dress on Friday’s
- Company pension

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

  • Lubrication Coordinator

    3 months ago

    Northwich, United Kingdom MTrec Ltd Full time

    The rewards and benefits on offer: * Annual Bonus * A Permanent role from day 1! * Generous holiday entitlement above statutory * Pension scheme * Employee assistance programme * Free on-site parking * Discounted private medical cover * Training and development opportunities MTrec’s New Opportunity: MTrec Technical are proudly...

  • Lubrication Coordinator

    3 months ago

    Northwich, United Kingdom MTrec Ltd Full time

    The rewards and benefits on offer: * Annual Bonus * A Permanent role from day 1! * Generous holiday entitlement above statutory * Pension scheme * Employee assistance programme * Free on-site parking * Discounted private medical cover * Training and development opportunitiesMTrec’s New Opportunity:MTrec Technical are proudly representing our prestigious...

  • Lubrication Coordinator

    2 weeks ago

    Northwich, United Kingdom MTrec Recruitment Full time

    The rewards and benefits on offer: Annual BonusA Permanent role from day 1!Generous holiday entitlement above statutoryPension schemeEmployee assistance programmeFree on-site parkingDiscounted private medical coverTraining and development opportunities MTrec’s New Opportunity: MTrec Technical are proudly representing our prestigious manufacturing...

  • Lubrication Coordinator

    5 days ago

    Northwich, United Kingdom MTrec Ltd Technical Full time

    About the RoleWe are seeking a skilled Lubrication Coordinator to join our client's team in Northwich. As a key member of the manufacturing team, you will be responsible for coordinating and assisting with small engineering projects on customer sites.Key ResponsibilitiesProvide on-site fluid management and condition monitoring servicesManage all on-site...

  • Lubrication Coordinator

    5 days ago

    Northwich, United Kingdom MTrec Ltd Technical Full time

    About the RoleWe are seeking a skilled Lubrication Coordinator to join our client's team in Northwich. As a key member of the manufacturing team, you will be responsible for coordinating and assisting with small engineering projects on customer sites.Key ResponsibilitiesProvide on-site fluid management and condition monitoring servicesManage all on-site...

  • Community Engagement Coordinator

    7 days ago

    Northwich, Cheshire, United Kingdom Vivify Venues Full time

    Job Title: Community Engagement CoordinatorWe are seeking a highly motivated and organized individual to join our team as a Community Engagement Coordinator at Vivify Venues.Job Summary:The Community Engagement Coordinator will be responsible for ensuring a world-class experience for our hirers, ensuring all facilities are opened and set up on time for each...

  • Transport Coordinator

    6 days ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionJob Title: Transport CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Culina Group. As a key member of our logistics team, you will be responsible for coordinating the daily creation of customer consignments, ensuring accuracy and efficiency in our operations.Key...

  • Transport Coordinator

    2 weeks ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionJob Title: Transport CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Culina Group. As a key member of our logistics team, you will be responsible for coordinating the daily creation of customer consignments, ensuring accuracy and efficiency in our operations.Key...

  • Transport Coordinator

    3 days ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at the Culina Group. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation services.Key Responsibilities:Create and manage daily customer consignments on our in-house system, ensuring...

  • Transport Coordinator

    3 days ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at the Culina Group. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation services.Key Responsibilities:Create and manage daily customer consignments on our in-house system, ensuring...

  • Transport Logistics Coordinator

    6 days ago

    Northwich, Cheshire, United Kingdom Stobart Full time

    **About Stobart**Stobart is a leading ambient logistics and transport business, providing services to many of the UK's best known brands across core consumer and retail sectors.**Our Culture**We have a winning culture, where you're valued, challenged, and inspired. Our culture is one of the reasons our company continues to thrive.**Job Description**We are...

  • Transport Logistics Coordinator

    7 days ago

    Northwich, Cheshire, United Kingdom Stobart Full time

    **About Stobart**Stobart is a leading ambient logistics and transport business, providing services to many of the UK's best known brands across core consumer and retail sectors.**Our Culture**We have a winning culture, where you're valued, challenged, and inspired. Our culture is one of the reasons our company continues to thrive.**Job Description**We are...

  • Transport Coordinator

    7 days ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Culina Group. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation services.Key ResponsibilitiesCreate and manage daily customer consignments, ensuring accuracy and timely...

  • Transport Coordinator

    6 days ago

    Northwich, Cheshire, United Kingdom Culina Group Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Transport Coordinator to join our team at Culina Group. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our transportation services.Key ResponsibilitiesCreate and manage daily customer consignments, ensuring accuracy and timely...

  • HR Operations Coordinator

    4 weeks ago

    Northwich, Cheshire, United Kingdom Johnsons 1871 Full time

    Overview:As an HR Operations Coordinator at Johnsons 1871, you will deliver exceptional human resources support across the organization.Key Responsibilities:Your primary focus will be on efficient administration, showcasing your organizational skills and attention to detail while managing a diverse workload. Ideally, you will have prior experience in a...

  • Manufacturing Lubrication Coordinator

    3 months ago

    Northwich, United Kingdom Fuchs Lubricants (UK) PLC Full time

    **Manufacturing / Lubrication Coordinator** **Location**:Customer site, Northwich. **Hours** **of** **Work**: 8:00am - 4:00pm Monday - Friday - Your areas of responsibility: _ The role will involve providing on-site fluid management and condition monitoring services to our customer, duties will include: - Responsible for managing all on-site activities -...

  • Human Resources Coordinator

    4 weeks ago

    Northwich, Cheshire, United Kingdom MaxAd Fixed Fee Recruitment Full time

    Position OverviewLocation: FlexibleSalary: Competitive + Comprehensive BenefitsAre you an exceptional administrator with a knack for organization and a keen eye for detail, capable of handling a diverse and busy workload?Our client, a well-established entity in the recruitment sector, has been providing comprehensive solutions to their clientele for many...

  • Human Resources Coordinator

    4 weeks ago

    Northwich, Cheshire, United Kingdom MaxAd Fixed Fee Recruitment Full time

    Position OverviewLocation: FlexibleSalary: Competitive + Comprehensive BenefitsAre you an exceptional administrator with a knack for organization and a keen eye for detail, capable of handling a diverse and busy workload?Our client, a well-established entity in the recruitment sector, has been providing comprehensive solutions to their clientele for many...

  • Manufacturing Operations Coordinator

    7 days ago

    Northwich, United Kingdom Shorterm Group Full time

    Job Role: Manufacturing Operations CoordinatorLocation: Customer siteHours of Work: 8:00am - 4:00pm Monday-FridaySalary: £30,000 - £32,000 per annumRole Overview:We are seeking a proactive and reliable Lubrication Specialist to join our team at a customer site. In this role, you will be responsible for providing essential fluid management and condition...

  • Manufacturing Operations Coordinator

    6 days ago

    Northwich, United Kingdom Shorterm Group Full time

    Job Role: Manufacturing Operations CoordinatorLocation: Customer siteHours of Work: 8:00am - 4:00pm Monday-FridaySalary: £30,000 - £32,000 per annumRole Overview:We are seeking a proactive and reliable Lubrication Specialist to join our team at a customer site. In this role, you will be responsible for providing essential fluid management and condition...