Gp Assistant

3 months ago

St Albans, United Kingdom Primary Care Careers Full time

**About the Role**:
Harvey Group Practice has an opportunity for senior clinical administrator (SCA) to join our busy practice support team, on a** **part-time basis for 24-30 hours per week.

The main purpose of the role is to work as part of the clinical team in providing administrative support to clinicians in varying and important aspects of patient care. This is a fast-moving, exciting and emerging role with priorities changing constantly. SCAs are a new role within the NHS categorised as ‘GP Assistants’. The responsibility for the SCA role will be directed towards the patients and services within Harvey Group Practice.

The main responsibilities of the role include:

- To assist clinicians in the administrative tasks required for clinical care. To facilitate the admin process of gathering information from different services as required. Completing and submitting documents on behalf of the GP and other clinicians
- To be a point of contact for fellow health professionals including nursing and residential homes, social services, ambulance, hospitals, CMHT, key workers and community services.
- To be the first point of contact in the event of patient death. Liaising with the family, funeral directors and coroner, if required. To ensure paperwork is processed in a timely manner and families are supported through the process
- To liaise with the Integrated Urgent Care Hub based at St Albans City hospital. Work with the GP team to identify patients that need to be seen face to face and ensure a timely referral is made to their service.
- To produce community referrals for patients as appropriate.
- Assist in the completion and submission of safeguarding paperwork
- To administer fit notes where clinically appropriate
- Checking blood pressure results submitted by patients, calculating averages and assessing against clinical guidelines - alerting clinicians where readings are out of tolerance
- Support clinicians in requesting laboratory tests to monitor ongoing conditions and medications
- Action patient tasks and ensure prompt turnaround as per surgery protocol
- Chase up hospital appointments, results and other queries as required by clinicians
- Compiling chargeable ‘To whom it may concern letters’ requested by patients
- Manage the Surgery website queries, referring on to appropriate department or dealing with queries.
- To undertake any other reasonable work when requested to do so by clinicians and the Practice Business Manager
- To run monthly reports that capture patients on specific medication which requires monitoring of bloods or other measures

The above activities will be supported by colleagues and guided by appropriate policies and process mapping.
- Though this SCA role will be focussed on activities at Harvey Group Practice, there will also be training opportunities, support and potential for occasional cross-cover with SCA colleagues who work at The Lodge Health Partnership.

Please see full job description attached.
- You will have the following:

- Education to GCSE with at least a grade C/4 in maths and English or equivalent.
- Secretarial or admin experience or ability to learn quickly.
- Customer care experience - dealing with the public in face to face and telephone interactions.
- Some knowledge of Microsoft Office (Word, Excel, Outlook) or ability to learn quickly.
- Able to work under pressure.
- Strong at documenting work for audit trails.
- Professional and friendly person.
- Discreet and confidential.
- High levels of engagement and energy.
- Able to make decisions.
- Able to travel between sites.
- Ideally you will have previous HCA/Nurse or clinical qualification and experience of working in a GP practice.

**About Us**:
Harvey Group Practice works closely with another local practice (The Lodge Health Partnership). These two practices form an alliance called ‘HaLo Primary Care Network (PCN)’. PCNs are required organisational bodies across the NHS in England.

**Disclosure and Barring Service Check

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