Medical Secretary, Acute Paediatrics, Band 3

4 days ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

If you want an important role within the NHS and are excited by a challenge, then being a medical secretary may be perfect for you.

The post-holder will provide an efficient, confidential and professional secretarial service to the Paediatric clinical teams. This will include administration and secretarial support to enable provision of patient care. Good communication with parents, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians.

The post-holder will be expected to work as part of an Administrative Team and will report to the Administration Lead.

You will deal with Consultants correspondence, audio typing, handling patients queries and liaise with other healthcare professionals. You will be expected to use your own initiative, make decisions and work efficiently to provide a comprehensive Secretarial service.

You will need to be able to demonstrate
- Good written and verbal communication skills with a good command of English, punctuation and grammar
- Experience in Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- Proficient and accurate Audio typing skills
- An excellent, professional telephone manner
- Proven organisational skills with the ability to prioritise workload and to work to deadlines
- Ability to work flexibly within a team
- Ability to work quickly and accurately
- Ability to use own judgement and initiative as appropriate

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

We are a very busy, hardworking but friendly team who need an energetic but exceptionally organised person to join our Acute Paediatric department. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.

We are looking to recruit an enthusiastic and highly motivated secretary, who is committed, demonstrate loyalty and are prepared to work hard when necessary to complete all tasks required. Experience in the NHS is desirable, but a willingness to learn and be adaptable is essential.

In return, we can offer you a job where you are valued in supporting our team and making a difference to patients.

The post-holder will provide an efficient, confidential and professional secretarial service to the Acute Paediatric clinical team. This will include administration and secretarial support to enable provision of patient care. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians. The post-holder will be expected to work as part of an Administration Team and will report to the Administration Lead.

KNOWLEDGE, SKILLS AND EXPERIENCE
- Educated to GCSE grade C/4 or above (or equivalent) in literacy and numeracy
- NVQ level 3 in administration or equivalent experience Minimum 1 years experience in a hospital or office environment
- RSA level 3 or able to demonstrate equivalent skill (proficient and accurate Audio typing skills (minimum 60 wpm)
- IT experience of Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls
- Proven organisational skills with the ability to prioritise workload and to work to deadlines
- Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
- Good interpersonal skills for dealing with people internal and external to the organisation
- Ability to work flexibly within a team
- Ability to work quickly and accurately
- Ability to use own judgement and initiative as appropriate

Referrals, Booking and Clinic Prep
- Booking follow-up appointments as requested by the clinical team if appropriate, including negotiation of dates with the patient and creating correspondence
- Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
- Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate
- Ensuring that arrangements are made that achieve the Trust targets and are reflected on IT systems in a timel

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